Hello,

i just bought this Laptop which functioned well the first 3 days.

Since 13th.01.2021, I don’t have any wifi network available nor mine or the ones from my neighbors. I have tried to connect my IPhone as a mobile hotspot, it didn’t went through either.

I tried to call your hotline since I’m working from home but got kicked out each and every time...

thanks for prompt support!

Lenovo Ideapad 1

Qualcomm Atheros QCA61x4A Wireless Network Adapter

nicolas

Hi Nicraf001,

Welcome to the Community Forums.

Please try the following steps below:

Step 1: Network Reset.
- Right click the Windows icon in the bottom right and select "Settings"(cogwheel) or search for it.
- Select the "Network & Internet" Icon.
- While in the "Status" tab, scroll down until you find "Network Reset"
- Click this and continue, then perform a computer restart.
- Find your network and connect to it (You will have to type in the password (SSID/Key) again to connect)
- Make sure you tick the box that says "Automatically connect to this device" or similar

Step 2: Disable Automatic Hardware drivers update.
- Right click the Windows Icon, select the "Search" Function.
- Type "Control Panel" and select "Small icons" or "Large Icons" in the "View By" top right.
- Click the "System Icon"
- Navigate to "Advanced System Settings" -> "Hardware"
- Click "Device Installation Settings" and Select "No"
** This will prevent Windows from interfering with the drivers of your WLAN and device in future Windows updates.
 
Step 3: Uninstalling Wifi Device + Drivers.
- Right click the Windows icon in the bottom right and select "Device Manager"
- Navigate to the "Networks Adapter" tab and drop it down.
- Right click the "Wireless Network Adapter / WLAN device" and select "Uninstall Device"
- Tick the box "Delete the driver software for this device" if prompted.
- Perform a restart of the computer, then run/install the driver provided on the Support Page
- Right click the file and select "Run As Administrator"

Regards

Voithos