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4 Posts

04-02-2021

Oman

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Stylus not working when trying to draw.

2021-04-02, 17:45 PM

So I had the sudden urge to draw something on my computer. Before the stylus used to work but now it doesn't. Any ideas what the cause is? And a buddy of mine also has the same problem same thing with me.

Here:

 

Device name    DESKTOP-EVDUM5S
Processor    Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz   1.19 GHz
Installed RAM    8.00 GB (7.76 GB usable)
Device ID    F729ED72-FD13-49D6-91A1-CD38782DC942
Product ID    00325-81859-91491-AAOEM
System type    64-bit operating system, x64-based processor
Pen and touch    Pen and touch support with 10 touch points

 

Edition    Windows 10 Home
Version    20H2
Installed on    ‎3/‎31/‎2021
OS build    19042.867
Serial number    xxxxx
Experience    Windows Feature Experience Pack 120.2212.551.0


need help!! ><

 

 

Moderator comment: Serial number(s) removed to protect member from mischief. MTM = 81X10039AX. (NateS)

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1419 Posts

01-08-2021

Philippines

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Re:Stylus not working when trying to draw.

2021-04-02, 18:56 PM

Hello Vorseil,

 

Welcome to the Community Forums.

 

Thank you for posting in the Community board. Please share the model name and the complete machine type model / MTM (ex. 81C70000RK) from the sticker as it would help us specify the details of your device.

 

The machine type model should be more than 4 characters.

 

Update us soon as convenient.

 

Regards.
Dex_Lenovo



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4 Posts

04-02-2021

Oman

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  • Message 3 of 7

Re:Stylus not working when trying to draw.

2021-04-03, 5:19 AM

Ok. 
Ideapad Flex 5 14IIL05
modeal Name:81X1


 

Moderator comment: Image showing serial number(s) removed to protect member from mischief. MTM = 81X10039AX. (NateS)

 

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4 Posts

04-02-2021

Oman

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  • Message 4 of 7

Re:Stylus not working when trying to draw.

2021-04-03, 7:54 AM
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1419 Posts

01-08-2021

Philippines

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  • Message 5 of 7

Re:Stylus not working when trying to draw.

2021-04-05, 15:54 PM

Hello Vorseil,

 

Thank you for the response. 

 

You may try to do these basic troubleshooting steps for the machine to isolate if the issue might be on the pen or with the screen.

 

According to product specification sheet, for IdeaPad Flex 5 14IIL05:

 

The machine may have either, Lenovo Digital Pen with replaceable battery, Lenovo Digital Pen without replaceable battery, or no pen (pen needs to be purchased separately).

 

Did the pen came with the machine or you have purchased this pen separately?

 

For troubleshooting:

 

Perform a static discharge/power cycle first to remove excess voltage from the systemboard.
- Make sure there is still remaining battery power on the machine.
- Disconnect all cables and peripherals connected to the machine (power, hdmi cable, external mouse/keyboard, etc).
- Ensure device is powered/switched off. Press and hold down power button for as long as 60 seconds.- The machine should remain in off state. Try after 60 seconds, you may connect the charger then turn the machine on again.

 

Try to update the pen drivers first from the support site. Once on the support page: enter your machine serial number on the search bar to load the correct drivers, go to Drivers and Software tab, click on Manual Update and then proceed to installation process. Restart the machine afterwards.

 

Update us how it goes.

 

Regards.
Dex_Lenovo



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4 Posts

04-02-2021

Oman

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15 Page Views

  • Posts: 4
  • Registered: ‎04-02-2021
  • Location: Oman
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  • Message 6 of 7

Re:Stylus not working when trying to draw.

2021-04-05, 16:22 PM

I'm so sorry for wasting your time. I have solved the issue and it was just a dead battery.

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1419 Posts

01-08-2021

Philippines

80 Signins

8240 Page Views

  • Posts: 1419
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 8240
  • Message 7 of 7

Re:Stylus not working when trying to draw.

2021-04-07, 14:49 PM

Hi Vorseil,

 

No worries. Glad to know it was solved. If you need peer to peer help in the future, you are free to initiate a new post on the thread.

 

'Til next time.
Dex_Lenovo



Did someone help you today? Press the star on the left to thank them with a Kudo!
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