Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo IdeaPad 1xx, 3xx, 5xx & 7xx, Edge, LaVie Z, Flex Notebooks
All Forum Topics
Options

4 Posts

05-30-2021

Indonesia

44 Signins

30 Page Views

  • Posts: 4
  • Registered: ‎05-30-2021
  • Location: Indonesia
  • Views: 30
  • Message 1 of 5

The laptop suddenly shuts down, won't turn on

2021-05-30, 3:30 AM

At that time I was browsing using a laptop while charging. Somehow the laptop suddenly shuts down, the battery indicator does not turn on, and the laptop can not be turned on... What do I need to do to get my laptop back on?... thanks

 

ID:

Saat itu saya sedang browsing menggunakan laptop sambil mengecas. Entah kenapa tiba tiba laptop mendadak mati, indikator baterai tidak menyala, dan laptop tidak bisa dihidupkan kembali, mohon bantuannya

Reply
Options

4205 Posts

01-08-2021

Philippines

259 Signins

23427 Page Views

  • Posts: 4205
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 23427
  • Message 2 of 5

Re:The laptop suddenly shuts down, won't turn on

2021-05-31, 5:57 AM

Welcome to the Community Forums Haulul,

 

Thank you for taking the time to post here.

 

There could be several factors that cause the issue, it might be power related, battery related or charger related.

 

In the meantime I would like to advise trying to do these steps to isolate the issue.

 

Perform a static discharge/power cycle

- Make sure there is still remaining battery power, able to power up the machine.
- Disconnect all cables and/or peripheral devices connected to the machine (ex. power cable, hdmi cable, external mouse/keyboard, flashdrives, etc).
- Ensure that device is powered/switched off.
- Press and hold down the power button for as long as 60 seconds to drain flea power or excess voltage.

 

Perform/load BIOS defaults

- Make sure that the machine is properly powered down/switched off.
- Find the Novo Button. How a Novo button should look like: https://support.lenovo.com/us/fr/solutions/ht062552 
- Access/click this by using an unfolded paperclip or by using something similar to the latter.
- Machine will power up or go to Novo menu.

 

At this point, try to check if you have been experiencing either of the issues:

 

No power -  the machine has no signs of power light at all.
No post - machine has power light indicator, try to tap on the capslock key for any light response - if no light response, this is a no post and the problem might be on the internal part of the machine.
No display - capslock responded and has power light indicator, try to connect an external screen to check possible signs of display.

 

In addition, it would be a good start to share your machine type model / MTM (ex. 81C70000RK) from the sticker as it would help in specifying your machine variant. A machine type model / MTM consists of more than four characters.

 

Update us soon as convenient.

 

Regards.
Dex_Lenovo



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Options

2 Posts

05-31-2021

Russian Federation

1 Signins

5 Page Views

  • Posts: 2
  • Registered: ‎05-31-2021
  • Location: Russian Federation
  • Views: 5
  • Message 3 of 5

Re:The laptop suddenly shuts down, won't turn on

2021-05-31, 10:15 AM

Hello. I have the similar problem. 

Ideapad 330 showed problem with battery charging while beeing turned on the net. At the moment it doesnt turn on, capslock doesnt show any Light. So the novo button doesnt react. On saturday it was ok

The notebook hasnt been used for 2 days since saturday may 29.

Reply
Options

2 Posts

05-31-2021

Russian Federation

1 Signins

5 Page Views

  • Posts: 2
  • Registered: ‎05-31-2021
  • Location: Russian Federation
  • Views: 5
  • Message 4 of 5

Re:The laptop suddenly shuts down, won't turn on

2021-05-31, 10:23 AM
MTM: 81DE02TLRU
Reply
Options

4205 Posts

01-08-2021

Philippines

259 Signins

23427 Page Views

  • Posts: 4205
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 23427
  • Message 5 of 5

Re:The laptop suddenly shuts down, won't turn on

2021-05-31, 16:56 PM

Hi Faudix,

 

Thanks for sharing your concern. You are free to perform the recommended troubleshooting steps above to isolate the issue and identify the issue that transpired to the unit.

 

Else, yours seem to be a no power issue as per the description. If you want to further isolate the issue, you may try using a different charger to test. Otherwise, it would be best to approach any nearby service facility in your region to have the machine checked out for you.

 

Regards.
Dex_Lenovo



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms