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2 Posts

04-08-2021

Italy

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  • Registered: ‎04-08-2021
  • Location: Italy
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  • Message 1 of 4

The screen freezes but the game still running in background

2021-04-08, 12:09 PM

I have had this problem for a while now, it has become annoying and unbearable. I also tried to reinstall windows but the problem still exists. When I play certain games, the screen freezes completely after a while, but I can still hear the sounds and control the game. Please help me it's unbearable, what can I do? I have an ideapad 3-15IIL05 Laptop

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4714 Posts

01-08-2021

Philippines

297 Signins

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  • Posts: 4714
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 26584
  • Message 2 of 4

Re:The screen freezes but the game still running in background

2021-04-08, 13:42 PM

Hello marcomof,

 

Welcome to the Community Forums.

 

Thank you for taking the time to post here in the community boards. 

 

I may recommend doing these steps to help you troubleshoot the machine and isolate the issue.

 

Try running a diagnostics to your machine just to identify if what could be the cause or trigger of freezing. Feel free to include the results in your reply.

 

It would be also good to check if the current BIOS version of your machine matches the version recommended on the support site

 

Let us know when convenient.

 

Regards.
Dex_Lenovo



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2 Posts

04-08-2021

Italy

7 Signins

20 Page Views

  • Posts: 2
  • Registered: ‎04-08-2021
  • Location: Italy
  • Views: 20
  • Message 3 of 4

Re:The screen freezes but the game still running in background

2021-04-11, 15:04 PM

Here's the result logs

https://prnt.sc/119pe16

odice Risultato Finale: W31CW3EQP9U3-VRWH5R
Modello: IdeaPad 3 15IIL05
Numero di Serie: PF2A460M
Versione BIOS: EMCN44WW
Versione Applicazione: Lenovo Diagnostics Windows 4.39.0.196
Machine Type-Model: 81WE00ETIX
Indirizzo MAC wireless 1: 40:EC:99:87:77:C9
Orario & Data di Inizio del Test: 11/04/2021 17:00:36
Orario & Data di Fine del Test: 11/04/2021 17:03:08
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4714 Posts

01-08-2021

Philippines

297 Signins

26584 Page Views

  • Posts: 4714
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 26584
  • Message 4 of 4

Re:The screen freezes but the game still running in background

2021-04-30, 20:45 PM

Hi marcomof,

 

Apologies for the late reply.

 

I might advise you to try updating the display drivers of your machine through the same support site.

 

You can also check if the same issue would be present if you are to boot in the safe mode.

 

In addition, what games are you actually playing? Have you tried to set the lower the graphic settings just to isolate the issue?

 

Regards.

Dex_Lenovo



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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