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08-15-2020

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Touch screen not working after last windows update

2020-08-15, 3:02 AM

Hello,

 

I just updated Windows on my Lenovo Ideapad and the touch screen stopped working after the update. I've tried disabling and re-enabling the HID-compliant touch screen and windows said that the drivers were up to date so I don't know what the issue is.

 

Thank you in advance

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08-15-2020

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Re:Touch screen not working after last windows update

2020-08-15, 10:34 AM

I have the same issue please help!

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99 Posts

08-10-2020

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  • Message 3 of 18

Re:Touch screen not working after last windows update

2020-08-15, 12:31 PM

Open device manager >  Human Interface Devices > HID-compliant touch screen and right-click on it and select disable and then select enable again. It will start working.

 

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Re:Touch screen not working after last windows update

2020-08-15, 13:16 PM

Thank you for the suggestion Naheed but I have already stated that I've tried this and it didn't help.

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2 Posts

08-13-2020

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  • Message 5 of 18

Re:Touch screen not working after last windows update

2020-08-15, 21:03 PM

This worked for me: go to settings>device manager>human interface devises. On mine the device "HID-compliant touch screen" was missing and "Wacom devise" was flagged needs attention. When I clicked on this and followed the prompts "HID-compliant touch screen" appeared and the touch screen began working.

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  • Message 6 of 18

Re:Touch screen not working after last windows update

2020-08-16, 2:00 AM

Update on the issue: I've tried updating windows 10 to the next version, I then went back to the old version and tried to uninstall the last update that caused the problem but windows wouldn't let me. I've talked to a live agent on Lenovo support and that did not help at all. They had me uninstall the HID-compliant touch screen and then restart, which did not fix the issue, and then had me install the newest BIOS but it was already installed. Then they told me I had to send it in which really doesn't make sense because this was caused by a windows update. I just need this whole thing fixed by August 24th.

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26 Posts

07-30-2020

ID

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  • Message 7 of 18

Re:Touch screen not working after last windows update

2020-08-16, 16:37 PM

 I've talked to a live agent on Lenovo support and that did not help at all. They had me uninstall the HID-compliant touch screen and then restart, which did not fix the issue

-> Lol, same suggestion the gave me. 

 

 

Then they told me I had to send it in which really doesn't make sense because this was caused by a windows update.

-> Ah yes. They also told me to get it to support.

 

 

It sucks eh ? My touch screen also not working. I've done so many things even doing a factory reset (delete all data) and still my touch screen is not working.

 

 

What version on windows are you? Maybe we can find some common ground and will help us solve the issues. From what I saw, a lot of users have encountered this issue and none of the Lenovo support suggestion worked for them.

 

 

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  • Message 8 of 18

Re:Touch screen not working after last windows update

2020-08-17, 18:35 PM

Hi, ayambakar, I'm on windows 10 version 1903. The problem update is either of those shown in the picture below but I can't uninstall either of them. There was a third update that I was allowed to uninstall but unfortunately that didn't seem to be the problem.

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Re:Touch screen not working after last windows update

2020-08-18, 14:41 PM
Why can't you uninstall ? Is the uninstall button grey out ?
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1 Posts

08-19-2020

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  • Message 10 of 18

Re:Touch screen not working after last windows update

2020-08-19, 4:42 AM

I'm sharing simply to ensure Lenovo recognizes the quantity of customers having this issue. I've tried some of the fixes with no luck.

Hoping Lenovo can develop a solution and provide the information to this forum.

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