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1 Posts

05-04-2021

United States of America

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Turns off when in sleep mode Flex 6 14ARR

2021-05-04, 2:06 AM

Greetings All,

Started doing this a few weeks ago, my laptop will turn off after a while when in sleep mode from closing the lid. All power options are set to sleep. I read that the Realtek drive can cause issues and to roll it back, but by driver date is 05/14/19 so there is no rollback available. All updates have been run. Any suggestions?

 

Model: 81HA000DUS AMD Ryzen7

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1851 Posts

01-08-2021

Philippines

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Re:Turns off when in sleep mode Flex 6 14ARR

2021-05-04, 8:10 AM

Hello SuperD954,

 

Welcome to the Community Forums.

 

I would try to recommend you to update the display drivers from the support page. On the support site, please enter your machine serial number to load up the correct drivers. Then go to Drivers and Software tab, click on Manual Update, look for display drivers. Proceed to install the display drivers.

 

Please also try to run diagnostics to your machine and see if there could be any anything hardware related that is responsible for the issue. You may include the results of the scan here.

 

Update us how it goes.

 

Regards.
Dex_Lenovo



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