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4 Posts

10-14-2021

United States of America

7 Signins

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  • Posts: 4
  • Registered: ‎10-14-2021
  • Location: United States of America
  • Views: 20
  • Message 11 of 13

Re:USB-C not charging

2021-10-18, 1:45 AM

I got mine working again. Maybe the same will work for you?

 

I saw this: https://www.reddit.com/r/ZephyrusG14/comments/kr1hkr/any_one_have_ucmucsi_acpi_device_and_usbc_not/ 

user RayzaEverton provided a fix:

  1. Unplug your charger from your laptop.

  2. Open Device Manager (Use Task Bar search by typing Device Manager)

  3. Go to the USB Connector Managers and then hit drop down so UCM-UCSI ACPI Device appears.

  4. Right click over UCM-UCSI ACPI Device and hit Uninstall Device (If an option saying Delete with a check box appears next to it DO NOT check/tick the box! We only want to uninstall it not delete it!) Confirm the uninstall when it asks.

  5. Shut down and switch on your laptop/computer, don't restart as it doesn't work just doing that (Make sure to leave your charger unplugged)

  6. Go to Device Manager again and check if issue has resolved. If it has then you can plug your charger back in.

 

Hope this helps!

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4 Posts

10-14-2021

United States of America

6 Signins

20 Page Views

  • Posts: 4
  • Registered: ‎10-14-2021
  • Location: United States of America
  • Views: 20
  • Message 12 of 13

Re:USB-C not charging

2021-10-18, 1:51 AM

Thanks,

I tried to reload my drivers and it did not work.  Glad your problem has been resolved.

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5358 Posts

01-08-2021

Philippines

342 Signins

30577 Page Views

  • Posts: 5358
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 30577
  • Message 13 of 13

Re:USB-C not charging

2021-10-18, 12:51 PM

Hi,

 

Thanks for sharing this post to the thread. Glad to know this worked out for you. I'm sure this could be a reference for other users to consider if they might be going through a similar experience.

 

Regards.
Dex



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