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4 Posts

12-12-2019

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What's Lenovo's criteria to identify whether a laptop is used or refurbished?

2019-12-12, 2:02 AM

Hello, I just bought the L340 from Amazon, and checked it with CrystalDiskInfo and AIDA64. According to the results, I sort of suspected that this laptop is used or say refurbished. I want to know your criteria to identify a PC as used or refurbished. Is there such official criteria for the parameters: total Reads/Writes, Power On Counts and Unsafe Shutdowns?

 

Mine are: 99G Reads, 133G Writes, 30 PowerOnCounts and 19 UnsafeShutdowns.

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415 Posts

11-04-2019

PH

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Re: What's Lenovo's criteria to identify whether a laptop is used or refurbished?

2019-12-12, 11:45 AM

Hi 

 

Welcome to Community Forums!

 

Please provide us the serial number of your computer through message and the date you purchased this computer so we can check on it.

 

Regards​

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415 Posts

11-04-2019

PH

139 Signins

6826 Page Views

  • Posts: 415
  • Registered: ‎11-04-2019
  • Location: PH
  • Views: 6826
  • Message 3 of 4

Re: What's Lenovo's criteria to identify whether a laptop is used or refurbished?

2019-12-12, 18:16 PM

Hi 

 

Bases on the details of your device from our data base it shows that this device is not a refurbish computer because right after the MTM there should be a "REF" an indication that the computer is refurbished.

 

The warranty start date that shows on our data base is when Amazon acquired this computer from Lenovo thus for that to be adjusted to your purchase date, you will need to contact Lenovo through 877 453 6686.

 

You are the first customer to use this computer, if there were signs of activity before that is because maybe Amazon did perform a check for any factory damages or problems.

 

 

Hope this help answer your query.

 

Regards​

 

 

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4 Posts

12-12-2019

US

7 Signins

66 Page Views

  • Posts: 4
  • Registered: ‎12-12-2019
  • Location: US
  • Views: 66
  • Message 4 of 4

Re: What's Lenovo's criteria to identify whether a laptop is used or refurbished?

2019-12-13, 4:11 AM
THX!
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