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3 Posts

07-20-2021

Turkey

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When I open a folder I am disconnecting from Internet.

2021-07-20, 9:44 AM

Hello. When i open a folder on my Lenovo Ideapad 320-15ikb 81BT, I am getting disconnected from everything. I made a clean setup 7 or 8 months ago and until this time, I dont get disconnected on everything. I cant make a clean setup because I dont have a USB stick. How can I fix that?

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4205 Posts

01-08-2021

Philippines

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Re:When I open a folder I am disconnecting from Internet.

2021-07-20, 12:33 PM

Welcome to the Community Forums @FearLess14 

 

You may want to try isolating the issue first by troubleshooting the wifi.

 

Try to uninstall the wireless driver from the Device Manager. Open the Device Manager and be sure to click on View then Show hidden devices. Right click the wireless driver and proceed to Uninstall. When done, restart the machine as this will automatically reinstall the driver.

 

Upon restart, try to check the connectivity.

 

Try to disable Automatic Hardware drivers update  
- Go to Control Panel.
- Head to  System and Security then click System.
- Click Advanced System settings from the left sidebar and then select the Hardware tab.
- Press the Device Installation Settings button.
- Choose No, and then press the Save Changes button.

 

You can also try if the same issue would occur if the machine is booted on safe mode with networking.

 

Update us how it goes.

 

Regards.
Dex



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3 Posts

07-20-2021

Turkey

4 Signins

30 Page Views

  • Posts: 3
  • Registered: ‎07-20-2021
  • Location: Turkey
  • Views: 30
  • Message 3 of 5

Re:When I open a folder I am disconnecting from Internet.

2021-07-20, 14:40 PM
I tried both and did not affect the problem. :(
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4205 Posts

01-08-2021

Philippines

259 Signins

23427 Page Views

  • Posts: 4205
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 23427
  • Message 4 of 5

Re:When I open a folder I am disconnecting from Internet.

2021-07-21, 17:16 PM

Hi @FearLess14 

 

Thanks for getting back in the thread. Perhaps you can try running the machine in clean boot to see if this would be an aid.
 
See also if same issue when you restart the device on safe mode.

 

Regards.
Dex



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3 Posts

07-20-2021

Turkey

4 Signins

30 Page Views

  • Posts: 3
  • Registered: ‎07-20-2021
  • Location: Turkey
  • Views: 30
  • Message 5 of 5

Re:When I open a folder I am disconnecting from Internet.

2021-07-22, 16:57 PM

I will try them and reply to you. 

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