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12-13-2019

Netherlands

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Windows update 1909 keeps failing on Ideapad 320-17IKB

2019-12-14, 20:22 PM

All,

 

Windows update from 1803 to 1909 keeps failing on my Lenovo Ideapad 320-17IKB. It stops in the installation phase around 30% and rolls back to the previous version.

 

Error: 0x8007042B 0x20000D > This suggests that another process is interfering. I already removed any anti-virus/spyware software.

 

I tried everything from killing all processes and starting up in minimal configuration with at least as possible software and processes: Nothing worked. Finally I have reset my laptop back to factory settings with ALL my own software and files deleted. Still the same error!

 

I have 4 other Lenovo laptops which I have succesfully updated so I am really puzzled here.

 

Any suggestions?

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433 Posts

11-04-2019

United States of America

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Re: Windows update 1909 keeps failing on Ideapad 320-17IKB

2019-12-16, 3:26 AM

 

 

Hi obiemond.

 

Welcome to the Community Forums!

 

I really want to help here.

 

Could you try the suggested steps from this link. Update us how it goes. 

 

 

Regards.
Dondon_Lenovo.




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3 Posts

12-13-2019

Netherlands

6 Signins

71 Page Views

  • Posts: 3
  • Registered: ‎12-13-2019
  • Location: Netherlands
  • Views: 71
  • Message 3 of 3

[SOLVED] Re: Windows update 1909 keeps failing on Ideapad 320-17IKB

2019-12-16, 18:43 PM

Hello,

 

To start with the end: my problem is solved and I finally got my laptop updated to Windows 1909 yesterday, just after I posted the previous message!

I didn't even click the suggested link but I did one final update attempt with a few modifications, so I actually don't know for sure what did the trick but it worked. This is what I did differently compared to before:

 

1. As the error message suggested that there was a process interfering with the update process which might be hardware-related I plugged out the last piece of hardwarde that was connected: My USB mouse and used the mousepad instead.

2. I restored to factory settings as I did a few times before, but now I dod NOT let Windows install any updates automatically afterwards because I suspected there might be a problem there

3. In the process of restoring to factory settings I used to deny all permissions but now I allowed all diagnostics in anticipation I would need them futheron with the next failed update :-)

4. I used the separate update tool to start the update and not the standard Windows update functionality in Windows

 

So very happy it worked but a bit uneasy I do not know exactly why :-|

Olaf.

 

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