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1 Posts

05-14-2021

Ireland

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Z50: Audio works through headphones (which disables mic), but not through speakers ?

2021-05-14, 9:15 AM

Hi, I have a Lenovo Z50 that runs Windows 10, and in recent weeks the speakers have stopped working, and I can only hear audio by connecting headphones. However, this makes the microphone stop working (it works when headphones are not connected). I have tried updating BIOS and uninstalling/re-installing audio drivers but it seems to not make a difference. Can anyone help? Thanks in advance. 

 

 

Moderator comment: Moved to the proper forum. (NateS)

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4195 Posts

01-08-2021

Philippines

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Re:Z50: Audio works through headphones (which disables mic), but not through speakers ?

2021-05-14, 9:28 AM

Hello CD87,

 

Welcome to the Community Forums.

 

Thank you for taking the time to create a post here. I might advise trying to run a diagnostics to your unit for it to see any hardware failure that is responsible for the issue. You are free to include the results in the reply.

 

Alternatively, you can try to initiate a drivers rollback and see if this would make any difference or improvement on the audio.

 

If you haven't done this yet; might advise then to try updating the audio drivers from the support site. On the support page, enter your machine serial number to load up the drivers. Go to Drivers and Software, head to Manual Update and find the audio drivers. Restart the machine when installation is complete.

 

Update us how it goes.

 

Regards.
Dex_Lenovo



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