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10 Posts

02-03-2019

US

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half the keys have stopped working

2020-08-31, 1:09 AM

half the alpha and numeric keys have stopped working. I have done keyboard troublehooting, found nothing. Uninstall driver and reinstalled, nothing. Updated driver from computer did nothing. Update from internet installed elan and that did not work at all, uninstalled it. Found 4 drivers that needed to be updated but failed to download and install. Nothing happened to computer prior to this thing happening. I seem to have tried everything even a factory reset and its still there. What can it be?

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1001 Posts

03-11-2020

NO

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Re:half the keys have stopped working

2020-08-31, 9:01 AM

Hi tnt4him,

 

This could very well be a static buildup in the device, that is messing with the circuitry to the keyboard.

 

Try Static Discharge

- Remove all cables attached to the device (power, hdmi, external mouse/keyboard, etc)

- Ensure device is switched OFF

- Hold down power button for 60 seconds

- Re-attach all cables

- Let the unit charge for 2 minutes before trying to power it on.

 

Regards

 

Voithos



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10 Posts

02-03-2019

US

8 Signins

42 Page Views

  • Posts: 10
  • Registered: ‎02-03-2019
  • Location: US
  • Views: 42
  • Message 3 of 4

Re:half the keys have stopped working

2020-09-12, 18:55 PM

The 60 second hold did not work. I have ordered a new keyboard and will replace when it comes in. In the meantime things have got worse. the screen locked up and so I turned it off. then it would not reboot. it would just display a grey screen with no logo. I tried the nova button and none of the reset options would work. I have read that it may be a bios problem but i am not too familiar with that. any ideas gratefully appreciated. 

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10 Posts

02-03-2019

US

8 Signins

42 Page Views

  • Posts: 10
  • Registered: ‎02-03-2019
  • Location: US
  • Views: 42
  • Message 4 of 4

Re:half the keys have stopped working

2020-09-19, 15:34 PM
I fixed this by replacing the keyboard. works fine now.
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