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5 Posts

06-29-2021

United Arab Emirates

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  • Message 1 of 9

ideapad 120S-14IAP hotkey is not working

2021-06-29, 22:41 PM

My ideapad 120S-14IAP hot keys are not working (fn+)

it was working before after I migrate to windows 10

not sure any update caused this issue

 

currently no hot keys are working including volume, brightness, mic.....

also the power button shutdown or sleep function also not working ...only power on and force shutdown is working..no action on power management power button assignments

 

using windows 10 home 64bit

 

done a lot of test with different drivers and all ..but no success

 

can any one help me to solve this issue

 

thanks a lot

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418 Posts

11-29-2019

France

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  • Message 2 of 9

ideapad 120S-14IAP hotkey is not working

2021-06-30, 2:40 AM
Could it be a driver problem? Or try to reset the BIOS.
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241 Posts

12-28-2020

China

124 Signins

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  • Message 3 of 9

Re:ideapad 120S-14IAP hotkey is not working

2021-06-30, 2:52 AM

Hi:

Please download the automatic analysis tool from:
https://meta.zbox.filez.com/v/link/view/dcc1fff4150247fbafd077cce7bed11a

Run it and follow the guide to do.

a). Click the "next" button, it will check whether the hotkey driver named "lenovo utility" is installed on your laptop.

     If not, it will show the "download" button which you can press to guide you to download the lenovo utility.

     If yes, it will show the version of your lenovo utiltiy and state of running. And give me a screen shot about those information and email to me.

     Then do the next step; 


b) Click the "Enable log" button. If any popup shows, please chose "yes".

     Then press your non-working hotkeys, and  clicking the "Open log" button to locate the log file named "_utility.Log".

     Then email the "_utility.Log" to liweiwei1@lenovo.com

 


I am looking forward your feedback.

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241 Posts

12-28-2020

China

124 Signins

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  • Message 4 of 9

Re:ideapad 120S-14IAP hotkey is not working

2021-06-30, 3:14 AM

Furthermore,  if you have installed Lenovo Vantage or Lenovo Computer Manager, you can try to scan and update all drivers through either one.

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5 Posts

06-29-2021

United Arab Emirates

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  • Message 5 of 9

Re:ideapad 120S-14IAP hotkey is not working

2021-06-30, 16:52 PM

Thanks a lot for your guidance

i sent you the screen shot and log to your provided email

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5 Posts

06-29-2021

United Arab Emirates

6 Signins

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  • Posts: 5
  • Registered: ‎06-29-2021
  • Location: United Arab Emirates
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  • Message 6 of 9

Re:ideapad 120S-14IAP hotkey is not working

2021-06-30, 17:04 PM

I have installed all lenovo tools and did scanning

all showing updated

 

i used the diagnostic tool too and while doing the keyboard diagnosis i couldn't check these two button ( Fn and power) as its highlighted in a black border and says its not included in the diagnosis

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5 Posts

06-29-2021

United Arab Emirates

6 Signins

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  • Posts: 5
  • Registered: ‎06-29-2021
  • Location: United Arab Emirates
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  • Message 7 of 9

Re:ideapad 120S-14IAP hotkey is not working

2021-06-30, 17:39 PM

I got a bounce email stating that my emil is blocked by lenovo!

 

what i should do?

——————————————————

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error.

The following address failed:

liweiwei1@lenovo.com:
SMTP error from remote server for RCPT TO command, host: cluster9.us.messagelabs.com(67.219.250.111) reason: 553-Sorry, your email address has been blacklisted. Please
553-contact Lenovo HK Service Ltd. to have yourself
553 removed.

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5 Posts

06-29-2021

United Arab Emirates

6 Signins

10 Page Views

  • Posts: 5
  • Registered: ‎06-29-2021
  • Location: United Arab Emirates
  • Views: 10
  • Message 8 of 9

Re:ideapad 120S-14IAP hotkey is not working

2021-07-02, 20:48 PM
Hi i sent the details to your provided email and waiting for the support thank you
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241 Posts

12-28-2020

China

124 Signins

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  • Posts: 241
  • Registered: ‎12-28-2020
  • Location: China
  • Views: 1705
  • Message 9 of 9

Re:ideapad 120S-14IAP hotkey is not working

2021-07-08, 6:59 AM

Hi:

 

Please confirm the EM driver installed or not and its version.

As below:

 

I am looking forward your reply.

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