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09-17-2017

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ideapad 320 keeps restarting by itself

2017-09-17, 13:15 PM

About once a day my new ideapad 320 restarts. This morning I was not touching the computer but listening to a song on YouTube when the computer restarted. Sometimes I am writing, and this causes me to lose part of the manuscript. Does anyone know why the Lenovo might initiate a restart on its own? Could it be related to Western Digital external-hard-drive backup, or some program?

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180 Posts

11-28-2016

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Re: ideapad 320 keeps restarting by itself

2017-09-19, 9:35 AM

Hello Harold3H

 

Thank you for using the Lenovo forum

 

Best thing to do first is make sure everything is backed up. 

 

Check everything is up to date, and also run a hardware scan using the lenovo solutions centre built in to the device. This will help to check if there is any hard ware issues that could be causing this.

 

If these steps do not work or you would like more info on this issue you can call your local Lenovo support line. Below is the link to the phone list where you can find these numbers

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2 Posts

12-21-2017

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Re: ideapad 320 keeps restarting by itself

2017-12-21, 5:36 AM
I have the same problem. The numbers link you gave does not work.
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1 Posts

01-08-2018

PH

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Re: ideapad 320 keeps restarting by itself

2018-01-08, 3:03 AM

Hi I have the same problem. I just purchased my unit a month ago and it has restarted by itself roughly 3 times. I don't know if it has something to do with any setting. Any updates on the performance of your unit? Does it still restart by itself?

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1 Posts

01-08-2018

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Re: ideapad 320 keeps restarting by itself

2018-01-08, 23:19 PM

having the same problem

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2 Posts

12-21-2017

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Re: ideapad 320 keeps restarting by itself

2018-01-11, 0:54 AM

Mine hasn't done this since the last time I posted about it restarting it self! I don't know why, or how but it seems to have stopped doing it! Now I noticed that it runs slower , and takes longer to boot up. If it gets any slower I will go back to my old Toshiba laptop!

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2 Posts

01-20-2018

GB

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Re: ideapad 320 keeps restarting by itself

2018-01-20, 19:32 PM

Same for me, only had it 3 weeks. After 10 days I had to completely reset and reinstall Windows. Not impressed, never had so much trouble with a laptop.

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4 Posts

01-21-2018

GR

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Re: ideapad 320 keeps restarting by itself

2018-01-21, 20:09 PM

Which Windows did you have? Windows 10? Did you reinstall the same edition?

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4 Posts

01-21-2018

GR

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Re: ideapad 320 keeps restarting by itself

2018-01-21, 20:11 PM
Which Windows did you have? 10? Did you reinstall the same edition??
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2 Posts

01-20-2018

GB

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Re: ideapad 320 keeps restarting by itself

2018-01-21, 20:16 PM

Hi, Yes, Windows 10 which was pre-installed when I bought it. First time round, when new, it installed goodness knows how many updates (took around 6 hours), when resetting it was only a couple of hours. Reset option was offered onscreen when it restarted then got stuck in a loop and even crashing out to restart didn't work. Last restart was yesterday, will start keeping a diary! Sometimes it even happens when starting up: I get to the point where I'm all logged in, click to open the internet and it collapses.

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