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09-16-2020

MA

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ideapad 500 15isk

2020-09-16, 14:00 PM

how i unlocked my screen after installing windows hello. it asks me for a confidential code. Thank you

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12066 Posts

11-30-2015

PH

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Re:ideapad 500 15isk

2020-09-16, 16:45 PM

Hi AzizT,

 

Welcome to the Community Forums.

 

You can try following the article guide here.

 

Usually during set up there you are requested to create a pin to use in initial log in.

You may also check other ways like facial recognition or fingerprint scanning depending on how you set it up.

 

A snapshot would also help to describe the current screen you are on so we know the next step to proceed.

 

Update us soon as convenient.

 

Regards

 



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