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3 Posts

03-17-2017

IL

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ideapad 510S doesn't allow to use the camera on windows 10.

2020-09-22, 8:37 AM

hi

i don't have the recovery partition and i've installed fresh windows 10.

the camera is not working and the driver is not solving it.

 

the automatic driver updater is not working too on either firefox or edge.

 

how can i make the built in webcam work?

 

thanks!

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1060 Posts

03-11-2020

NO

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Re:ideapad 510S doesn't allow to use the camera on windows 10.

2020-09-22, 8:46 AM

Hello Rob_Beff,

 

Welcome to the Community Forums.

 

Please try the following troubleshooting steps to try and get the camera working:

 

Step 1. Checking Privacy Settings and other functions.

Open Lenovo Vantage and check if the Camera privacy settings is on. Turn them off.

- Open Vantage, then my device settings.  

- At the top select Monitor and Camera (is under the heading).  

- Check in there if the camera is on or off.

- Set the setting to Off.

 

Also make sure that you have not accidentally clicked the "FN" button and the hotkey (usually F8) for turning the camera on and off on your keyboard.

Make sure there is nothing obscuring the camera. Some devices some with a small latch that can be used to cover the camera.

 

Please make sure there is no visible damage to the camera or around the camera area.

- In Windows, Press the Windows button + X , select "Search" and start typing "Camera Privacy Settings"

- Make sure the Privacy settings are set to "off" and that Camera access is set to "On"

- Scroll further down to see a list of apps that are using your camera.  

- Try to find the programs in question and make sure they have access to your camera by sliding the bar to the right.

 

If this does not fix the issue, continue below.

 

Step 2. Uninstall Camera Device + Drivers.

- Press the Windows key + X , select "Device Manager"

- Under "Cameras" and/or "Imaging devices" - Select the device in question, right click and select "Uninstall Device"

- If prompted to uninstall drivers associated with the device, tick the box and continue.

- Perform a restart of the computer to have Windows install the most generic drivers for this device.

- Download the newest drivers for you device from the Support Page.

- Just plot in the serial number for your device and hit enter, might have to hit it twice. Then head to Drivers & Software then Camera & Card Read

- Now double check the privacy settings and the app access to your camera as described above.

- You can also try using webcamtests.com to check for better compatible drivers for the camera.

 

Step 3. Check your antivirus software

In your antivirus software settings, look for settings that block access to your camera or permission to use your webcam. For help, visit your antivirus software company’s website.

 

Regards

 

Voithos



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