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3 Posts

07-21-2021

United States of America

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mute mic button wont work whenever i have my headphones plugged in??

2021-07-21, 1:13 AM

so annoying. at first i thought it was lenovo vantage, but even after uninstalling lenovo vantage, the issue still occurs

for further explanation, the muting mic button will not work at all unless i manually mute my system mic through lenovo vantage. however, if i unplug my headphones, this issue does not happen, adn the button works. 

anyone have this issue too??

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3120 Posts

01-08-2021

Philippines

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Re:mute mic button wont work whenever i have my headphones plugged in??

2021-07-21, 11:49 AM

Welcome to the Community Forums @jrk32jk21938213 

 

Thanks for starting a query. To take a better look into this, it would be a good start to identify what is your complete laptop name and then share your machine type model / MTM (ex. 81C70000RK) from the sticker as it would help in specifying your machine variant. A machine type model / MTM consists of more than four characters.

 

Let us know.

 

Regards.
Dex



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3 Posts

07-21-2021

United States of America

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  • Message 3 of 6

Re:mute mic button wont work whenever i have my headphones plugged in??

2021-07-21, 14:27 PM

hey, my laptop is Lenovo Ideapad 3 17".

PF1T9KRX

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210 Posts

12-28-2020

China

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Re:mute mic button wont work whenever i have my headphones plugged in??

2021-07-22, 6:55 AM

HI:

 

Please download the automatic analysis tool from:
https://meta.box.lenovo.com/v/link/view/df4852075fd7479eb8cc6d41799c1dd7

Run it and follow the guide to do.

a). Click the "next" button, it will check whether the hotkey driver is installed on your laptop. 

     If not, it will show the "download" button which you can press to guide you to download the lenovo utility.
     If yes, it will show the version of your lenovo utiltiy and state of running. And give me a screen shot about those information and email to me.
     Then do the next step; 

NOTE:
     If the version your installed is lower than 4.0.44.0, it will diaplay in your start menu with name "lenovo hotkeys";
     If the version your installed is 4.0.44.0 or higher, it will diaplay in your start menu with name "lenovo utility";


b) Click the "Enable log" button. If any popup shows, please chose "yes".

     Then press your non-working hotkeys, and  clicking the "Open log" button to locate the log file named "_utility.Log".

     Then email the "_utility.Log" to liweiwei1@lenovo.com

 


Looking forward your feedback.

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3 Posts

07-21-2021

United States of America

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  • Message 5 of 6

Re:mute mic button wont work whenever i have my headphones plugged in??

2021-07-22, 13:45 PM

Sent an email of the contents to you, hope to hear from you.

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210 Posts

12-28-2020

China

108 Signins

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  • Posts: 210
  • Registered: ‎12-28-2020
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  • Message 6 of 6

Re:mute mic button wont work whenever i have my headphones plugged in??

2021-07-28, 2:43 AM

Hi:

 

Thank you so much for your post.

After investigating, we found that this was really a issue.

And we will fix this issue in next release of lenovo hotkeys which original name was lenovo utility in September.

 

And, here we have a temporary solution to your issue. Please check your email, I have sent the details to you.

Thank you.

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