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1 Posts

07-21-2021

Morocco

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  • Posts: 1
  • Registered: ‎07-21-2021
  • Location: Morocco
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  • Message 1 of 2

my laptop won't turn on

2021-07-21, 22:48 PM

hello lenovo i as worrking on my laptop and then it shutdown without a reason and then i tried to turn it
and unfortunately didn't work and i put my charge on 

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2811 Posts

03-11-2020

Greece

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  • Posts: 2811
  • Registered: ‎03-11-2020
  • Location: Greece
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  • Message 2 of 2

Re:my laptop won't turn on

2021-07-22, 10:06 AM

Hi taha2991,

 

Welcome to the Community Forums.

 

 

Is there any Power LED lights, Charging LED lights or fan sounds coming from the device when trying to power it on ?  If the device is completely lifeless, then it's most likely a short circuit/dead motherboard.

 

If yes, then try the following:

 

Step 1. Static Discharge on Laptop and AC adapter.
- Remove all cables attached to the laptop (hdmi, external mouse/keyboard, etc)
- Ensure device is switched OFF
- Keep the AC adapter connected to the laptop, but disconnected from the wall socket *Important*
- Hold down power button for 60 seconds
- Re-attach all cables
- Connect the AC Adapter, then let the device charge for about 2 minutes (if it does) then start up as usual.
- Try it a couple of times (2-3)

 

- Try the above with the battery disconnected as well, but without the AC adapter plugged in, if possible.

 

- In the event this doesn't help solve the issue, start the device up and disconnect it from the AC adapter and all other peripherals.
- Let the device naturally drain of battery until it turns off completely. 
- Wait a couple of minutes, then plug in the AC adapter, let it charge a couple of minutes, then power it up again.

 

If it's still not powering on, then it's most likely a dead motherboard, depending on the Warranty of the device, I'd suggest contacting Lenovo support for your country directly (mail, e-ticket, phone) or a certified technician center to see what can be done. Most likely it will have to be sent in to be assessed by an authorized technician.

 

Regards

 

Voithos



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