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batis
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Posts: 5
Registered: ‎03-25-2016
Location: NO
Views: 217
Message 1 of 2

1 month old edge 2 keyboard, touchpad, volume and mute buttons do not work

1 month old edge 2 1580, keyboard, touchpad/volume/mute/buttons suddenly stop working and the fan works full speed. The touchscreen works.

 

The keyboard types just 1, 6, 2, x, w and q randomly. It doesn't work in BIOS either. The volume and mute buttons do not respond but it does sound if I plug some headphones to the jack port. 

 

I have runned the hardware and device trouble shooter and adviced me to restart. Nothing really changed. Everything looks just right in the Device manadgement tree so I am guessing drivers are fine.

 

batis
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Posts: 5
Registered: ‎03-25-2016
Location: NO
Views: 207
Message 2 of 2

Re: 1 month old edge 2 keyboard, touchpad, volume and mute buttons do not work

I have been like this for two days. I had it on and open in front of me and it suddendly turned off by itself. 

 

It wouldn't react to the on/off button until I connected it to the charger. Then I managed to turn it on and everything seems to work just fine. The touchpad seems fine, the keyboard and the speakers too. Regardless of the charger being connected or not.

 

I'll keep you posted if anything else happens, but I have no explanation for this

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