05-05-2018 06:14 AM
Hi everyone. I've had my 100S-11IBY Laptop (ideapad) for a while, and want to sell it on. So I tried to reset it, but kept getting a message saying that some of my personal files could not be deleted. A friend suggested a shredder program... I used it, and now the Ideapad will not work at all. It tries to diagnose, but fails. I have tried a clean install of Windows 10 with a USB drive; this loads fine, but I cannot go further because there are options, and the touchpad is dead and my wireless mouse is having zero impact. So I tried to download Lenovo's recovery tool, only to get a message saying my Ideapad is incompatible!
Does anyone have any ideas how I can resolve this?