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black_data
What's DOS?
Posts: 3
Registered: ‎05-25-2017
Location: LV
Views: 345
Message 1 of 6

100s - Doesn't charge or turn on, International Warranty

Hi!

 

I have issue with my Lenovo 100s, it doesn't charge or turn on. I tried all of "hold power button for 15 seconds" suggestions and decided to call local Lenovo service provider. And since I bought notebook in Malaysia, they were not sure if this is covered by Lenovo warranty and suggested to contact global Lenovo. And here I am, I chacked warranty status online, it's kinda valid, but I cannot use live chat, because it doesn't work in my country, I cannot order call, because I cannot change Malaysian country code to my country code in phone number input field, so I'm writing here.

 

Any suggestions?

 

Mod's Edit: Additional information added to Subject line for clarity of issue.

 

Sr Support Specialist
Posts: 8,164
Registered: ‎11-30-2015
Location: PH
Views: 272
Message 2 of 6

Re: 100s - Doesn't charge or turn on, International Warranty

Hi black_data

 

Welcome to the Community Forums. 

 

Reviewing the International Warranty Service Terms And Conditions : 

"The method of service will be determined by the destination country.Lenovo makes no commitment that the same method of service purchased in the original country will be provided in the destination country. Service procedures vary by country, and some service and/or parts may not be available in all countries."

 

Lenovo will use commercially reasonable efforts subject to support capabilities within the destination country to obtain parts. Some countries may have fees and restrictions that apply at the time of service such as packaging, shipping and handling fees. You will be advised of your responsibility to pay these fees at the time of service

 

If your machine is a 100S-11IBY , here are the phone numbers to call in for checking availability of service.

 

Update us how it goes.

 

Regards

 



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black_data
What's DOS?
Posts: 3
Registered: ‎05-25-2017
Location: LV
Views: 255
Message 3 of 6

Re: 100s - Doesn't charge or turn on, International Warranty

I was able to get help throught live chat after all. Thanks.

Sr Support Specialist
Posts: 8,164
Registered: ‎11-30-2015
Location: PH
Views: 246
Message 4 of 6

Re: 100s - Doesn't charge or turn on, International Warranty

Hi black_data

 

Good to know you were able to get support for the power issue.

 

Please don't hesitate to visit our community at any time.

 

Regards

 



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

black_data
What's DOS?
Posts: 3
Registered: ‎05-25-2017
Location: LV
Views: 203
Message 5 of 6

Re: 100s - Doesn't charge or turn on, International Warranty

Ok, is it possible to retrieve data from eMMC chip?

 

I went to local official Lenovo service provider: no warranty, motherboard is dead and they cannot order new one, they cannot retrieve data, and now I even have to pay for this "service".

Sr Support Specialist
Posts: 8,164
Registered: ‎11-30-2015
Location: PH
Views: 200
Message 6 of 6

Re: 100s - Doesn't charge or turn on, International Warranty

Hi black_data ,

 

Greetings.

 

EMMC storage are sldered onboard so with a dead systemboard it would a big challenge.

As per initial reply, if the current location would not be able to provide the warranty service, you would need to find ways to have it serviced in the originating country of purchase.

 

On similar situations that I have seen to work, is have an authorized person in the originating country process the warranty repair and the machine with him.

 

 Regards

 



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