05-25-2017 02:49 AM - last edited on 05-25-2017 08:32 AM by Majestic
I have issue with my Lenovo 100s, it doesn't charge or turn on. I tried all of "hold power button for 15 seconds" suggestions and decided to call local Lenovo service provider. And since I bought notebook in Malaysia, they were not sure if this is covered by Lenovo warranty and suggested to contact global Lenovo. And here I am, I chacked warranty status online, it's kinda valid, but I cannot use live chat, because it doesn't work in my country, I cannot order call, because I cannot change Malaysian country code to my country code in phone number input field, so I'm writing here.
Mod's Edit: Additional information added to Subject line for clarity of issue.
05-26-2017 12:49 PM
Welcome to the Community Forums.
Reviewing the International Warranty Service Terms And Conditions :
"The method of service will be determined by the destination country.Lenovo makes no commitment that the same method of service purchased in the original country will be provided in the destination country. Service procedures vary by country, and some service and/or parts may not be available in all countries."
Lenovo will use commercially reasonable efforts subject to support capabilities within the destination country to obtain parts. Some countries may have fees and restrictions that apply at the time of service such as packaging, shipping and handling fees. You will be advised of your responsibility to pay these fees at the time of service
If your machine is a 100S-11IBY , here are the phone numbers to call in for checking availability of service.
Update us how it goes.
05-28-2017 12:08 AM - edited 05-28-2017 12:09 AM
Good to know you were able to get support for the power issue.
Please don't hesitate to visit our community at any time.
06-08-2017 08:20 AM
Ok, is it possible to retrieve data from eMMC chip?
I went to local official Lenovo service provider: no warranty, motherboard is dead and they cannot order new one, they cannot retrieve data, and now I even have to pay for this "service".
06-08-2017 08:52 AM
Hi black_data ,
EMMC storage are sldered onboard so with a dead systemboard it would a big challenge.
As per initial reply, if the current location would not be able to provide the warranty service, you would need to find ways to have it serviced in the originating country of purchase.
On similar situations that I have seen to work, is have an authorized person in the originating country process the warranty repair and the machine with him.