06-11-2019 08:15 AM - edited 06-11-2019 08:34 AM
I just got my IdeaPad 500's touchpad(Windows 10) repaired from a Lenovo Service Center and now neither 2-finger nor 3-finger scrolling is working.
When I go to Synaptics settings the scrollig menu is all grayed out. I have tried updating the driver/ installing new ones. Nothing is working. Please help.
06-13-2019 03:55 PM
Welcome to the Community,
Open Device Manager (Press Windows Key+X) and expand Mice and Other Pointing Devices. Right click on the Synaptics Driver and select uninstall. If prompted, check the box for Delete Driver Software for this Device and select OK. Restart the laptop, and install the driver from the link below,
https://support.lenovo.com/us/en/ (Enter Serial Number>Drivers and Software>Expand Mouse, Pen, Keyboard tab>Install Touchpad Driver)
Let us know how it goes.