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surbhijain93
Paper Tape
Posts: 1
Registered: ‎06-11-2019
Location: IN
Views: 73
Message 1 of 2

2 finger touch not working in IdeaPad 500

Hi,

I just got my IdeaPad 500's touchpad(Windows 10) repaired from a Lenovo Service Center and now neither 2-finger nor 3-finger scrolling is working. 

When I go to Synaptics settings the scrollig menu is all grayed out. I have tried updating the driver/ installing new ones. Nothing is working. Please help.fingertouch.png

Social Support Agent
Social Support Agent
Posts: 533
Registered: ‎08-02-2018
Location: US
Views: 33
Message 2 of 2

Re: 2 finger touch not working in IdeaPad 500

Hi surbhijain93!

 

Welcome to the Community,

 

Open Device Manager (Press Windows Key+X) and expand Mice and Other Pointing Devices. Right click on the Synaptics Driver and select uninstall. If prompted, check the box for Delete Driver Software for this Device and select OK. Restart the laptop, and install the driver from the link below,

 

https://support.lenovo.com/us/en/ (Enter Serial Number>Drivers and Software>Expand Mouse, Pen, Keyboard tab>Install Touchpad Driver)

 

Let us know how it goes.

 

Regards,



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