07-03-2017 03:50 AM - last edited on 07-03-2017 08:10 AM by Majestic
I have lenovo ideapad 300-15isk 80q700uwih when the battery reaches 56% it automatically drops to 6% and says connect to charger. May I know what's the problem and how to rectify it
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
07-04-2017 12:07 AM
Hi, Raksha -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
Based from your findings, it's possible that:
- The battery circuit inside is not working to unload the charge, or
- One of the battery cells have already reached its life span
- the chip that handles how the battery gets charge/discharge and checks the charge level of each battery cell (both are controlled by a firmware) is malfunctioning.
You can also start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.
Try looking into Windows Power Settings and see if charging was disabled somehow.
Update us how it goes.
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07-28-2017 04:12 AM
You have one of two issues. Either the battery has a defect or has reached end of life. Or the battery curcuit is defective and giving a incorrect detection of current battery capacity. In either case a tech needs to diagnose which problem it is and repair it.