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Brooke13
Blue Screen Again
Posts: 3
Registered: ‎08-28-2018
Location: US
Views: 158
Message 1 of 3

720S-151 - Suddenly grey circles appear and out of control mouse

Everyday a few minutes in to an hour into using my 720s-151

I start getting grey kind of flashing grey circles usually for and then the computer is basically frozen I can't control where the mouse goes and I have to restart it every time. It failed 3 Touchscreen tests on the Lenovo Diagnosis program.

It also goes into a place where you cannot control the mouse so you cannot close a program or change anything without completely restarting the computer sometimes if you push the control button at the same time the mouse will work 40% better. Very odd things that I've never seen on a PC.

Social Support Agent
Social Support Agent
Posts: 98
Registered: ‎08-02-2018
Location: US
Views: 131
Message 2 of 3

Re: 720S-151 - Suddenly grey circles appear and out of control mouse

Hi Brooke!

 

Welcome to the community forums,

 

Please try to perform a power drain by removing all connected devices (ac adapter, USB flash drive, etc.), shut it down and hold down the power button for 60 seconds. Turn it back on after 1 minute.

 

Download the Lenovo Vantage if it's not yet installed and run all driver updates and BIOS if available.

 

You can get the Vantage app here

 

 

Regards,



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Brooke13
Blue Screen Again
Posts: 3
Registered: ‎08-28-2018
Location: US
Views: 125
Message 3 of 3

Re: 720S-151 - Suddenly grey circles appear and out of control mouse

Drain the power to zero? Or the power drain is just total discount, hold power for 1 min, BIOS. 

Restart then Vantage  

Now I don't even have a mouse. 

A 3rd party driver program is probably a waste of time right? 

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