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M-OC
Paper Tape
Posts: 2
Registered: ‎05-17-2018
Location: CA
Views: 636
Message 1 of 4

720s-13arr - dark display

I've had a 720s-13arr laptop for about 5 days. About 2 days ago, the screen when so dim that it's almost impossible to read. I tried changing the power profile and screen brightness with no luck. I updated both display adapter and monitor drivers but this did not change the issue.

I went into the BIOS and the screen was still very dark.

This makes me think it's a hardware issue.

Any suggestions would be welcome.

 

Sr Support Specialist
Posts: 8,383
Registered: ‎11-30-2015
Location: PH
Views: 614
Message 2 of 4

Re: 720s-13arr - dark display

Hi M-OC,

 

Welcome to the Community Forums.

 

I assume that you already tried F12 to maximize the brightness and even had the same dim screen in the BIOS, connecting the laptop on an external display most likely be ok. Best step to proceed is call in the store else technical support for options.

 

Regards



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galatacla
Paper Tape
Posts: 2
Registered: ‎01-21-2019
Location: TR
Views: 262
Message 3 of 4

Re: 720s-13arr - dark display

Hallo,

I've exactly the same problem, but I cannot find any answer. Could you please let me know what you think about?

Thanks!

M-OC
Paper Tape
Posts: 2
Registered: ‎05-17-2018
Location: CA
Views: 244
Message 4 of 4

Re: 720s-13arr - dark display

I had to send it in for service. Not sure what they replaced but the laptop has worked correctly since.

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