05-17-2018 08:00 AM
I've had a 720s-13arr laptop for about 5 days. About 2 days ago, the screen when so dim that it's almost impossible to read. I tried changing the power profile and screen brightness with no luck. I updated both display adapter and monitor drivers but this did not change the issue.
I went into the BIOS and the screen was still very dark.
This makes me think it's a hardware issue.
Any suggestions would be welcome.
Solved! Go to Solution.
05-17-2018 10:51 AM
Welcome to the Community Forums.
I assume that you already tried F12 to maximize the brightness and even had the same dim screen in the BIOS, connecting the laptop on an external display most likely be ok. Best step to proceed is call in the store else technical support for options.