cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Opus52
Fanfold Paper
Posts: 1
Registered: ‎05-26-2018
Location: CA
Views: 225
Message 1 of 2

720s 14IKB closing lid does nothing

Hi, my 720s does not respond (go to sleep, shut down, turn screen off, etc.) when I close the lid. I have tried both "sleep" and "shut down" options under "when I close the lid" in power options. I am able to sleep or shut down via the physical power button or the start menu.

 

Is this a hardware issue?

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 177
Message 2 of 2

Re: 720s 14IKB closing lid does nothing

Hello Opus52

Thanks for using the Lenovo forums.


Unfortunately I don`t have the unit so can`t test for you, hopefully someone who has is able to chime in and correct me if I`m wrong.

 

From the sounds of it, it is possible that there is a hardware issue.

You could try to update the video and chipset drivers on the unit.

You can find these on the support page, it may be able to help.

 

Otherwise, if you have warranty, it may be worth following this up with your local Lenovo support line for a possible service/confirmation.

Below is the link to the phone list where you can find these numbers


Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.




Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...

Check out current deals!


Shop current deals

Top Kudoed Authors