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soychemi
Paper Tape
Posts: 4
Location: US
Views: 181
Message 1 of 7

About my ideapad

I bought my Ideapad 310 in Dec 2016.

Today, it's broken. The photos are attached. It is just broken when I open and close the laptop as usual, very gently. Feel not very good now.

 

Could Lenovo fix it for me free? Where I can find a place to fix it? I live in Arlington, VA 22201.

 

Thank you advance!WeChat Image_20171102174007.jpgWeChat Image_20171102174018.jpg

Support Specialist
Posts: 6,806
Location: PH
Views: 140
Message 2 of 7

Re: About my ideapad

Hi soychemi,

 

Greetings.

 

Would there be cracks or did the hinges simply fail?

 

Usually on such events, you can have it called in first and if it is to be sent to the facility, the service engineers would investigate on it to decide if it is an accidental damage (owners would pay parts and labor if there is no accidental warranty plan) or proceed with the repair within warranty if failure of the hinges or parts not induced by external force.

 

You can give tech support a call to see your option else any local service centers can be help.

877-453-6686 24 hours/day 7 days/week

 

How to Locate a Repair Center or Service Provider

 

Hope this helps answer your query.

 

Regards



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soychemi
Paper Tape
Posts: 4
Location: US
Views: 138
Message 3 of 7

Re: About my ideapad

Thanks so much. 

I found that a screw under the corner is off. I put that screw on, and the laptop seems okay now. But I think Lenovo should pay attention to this mechanic design. I have several laptops with different brands. This is the first time for me.

 

Best,

 

Support Specialist
Posts: 6,806
Location: PH
Views: 135
Message 4 of 7

Re: About my ideapad

Hi soychemi,

 

Good that further inspection did not reveal accidental damage but more that you need to call in tech support for in-warranty covered repair for parts and labor specially with loose screws. They can have it checked if the bottom covers and hinges needs replacement. 

 

It would also help in future reference and while you still have your warranty active so that this would not be mistaken as mishandling or accidental damage which is not covered by normal warranty.

 

Regards



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Anonymous_User
Not applicable
Posts: 0
Views: 130
Message 5 of 7

Re: About my ideapad

Looks to me like a broken hinge. I would call technical support, ask about coverage. HP had a few models with hinge failures and I think eventually HP did do special warranties with some. Best of luck . 

Anonymous_User
Not applicable
Posts: 0
Views: 129
Message 6 of 7

Re: About my ideapad

Typically those screws have a loctite material applied to prevent screws from coming loose. But mostly with hinge failures I have seen screws stripped out of sockets or the sockets themselves crack and break from stress. Keep a eye on it because I suspect the problem with return. 

Support Specialist
Posts: 2,948
Location: GB
Views: 70
Message 7 of 7

Re: About my ideapad

Just to chime in here as well.

 

This is why it is a good idea to get physical damage warranty, as from my experience, this would`ve been qualified as accidental damage by Lenovo, which means the normal warranty would not have covered it.

 

The warranty can be pricey, but it can be a lifesaver in the long run should you run into any sort of physical damage on the unit, meaning anything from scratches to getting the laptopt broken in two.

 

Hope you can get it resolved without any issues.


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