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martinszathmari
Paper Tape
Posts: 5
Registered: ‎05-29-2018
Location: HU
Views: 923
Message 1 of 10

Adding an SSD and more RAM to the Lenovo Ideapad 520 - will i lose the warranty?

Dear forum members,

 

i have bought an Ideapad 520 with a 500GB HDD and 4GB of RAM. I would like to install another RAM module to double the memory to 8GB, and an M.2 SSD to make my PC run super fast. Will i lose the 2 year warranty if i do this by myself?

Sr Support Specialist
Posts: 8,550
Registered: ‎11-30-2015
Location: PH
Views: 908
Message 2 of 10

Re: Adding an SSD and more RAM to the Lenovo Ideapad 520 - will i lose the warranty?

Hi martinszathmari,

 

Welcome to the Community Forums.

 

Doing upgrades would require opening the machine thus, such parts are considered FRU (field tech replaceable unit). Although in some regions like US, upgrades will not void the warranty unless other parts would get broken during the process. Similar discussion here.

 

Added parts have separate warranty from the system so it would be best to keep the original parts tied to the laptops warranty just in case any repair service is needed.

 

It is therefore recommended to call technical support in your region to check.

 

I hope this helps answer your query.

Update us how it goes.

 

Regards



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martinszathmari
Paper Tape
Posts: 5
Registered: ‎05-29-2018
Location: HU
Views: 903
Message 3 of 10

Re: Adding an SSD and more RAM to the Lenovo Ideapad 520 - will i lose the warranty?

Hi!

 

I just want to add RAM, and an M.2 SSD. I do not want to remove anything from the system, i would only need to open the laptop, and install the components. Nothing would get removed from the laptop.

Sr Support Specialist
Posts: 8,550
Registered: ‎11-30-2015
Location: PH
Views: 888
Message 4 of 10

Re: Adding an SSD and more RAM to the Lenovo Ideapad 520 - will i lose the warranty?

Hi martinszathmari,

 

Greetings.

 

If you check the hardware manual (page71), RAM shows as CRU ID: N which designate it as non customer replaceable parts. We don't want you to gamble against the warranty as you can simply call tech support in your region.

 

I can only verify with US and Canada tech (upgrades do not void warranty) and seen cases where some region is a bit strict. Limited warranty aggreement is commited per region since there are country rules and guidelines observed.

 

Regards



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martinszathmari
Paper Tape
Posts: 5
Registered: ‎05-29-2018
Location: HU
Views: 885
Message 5 of 10

Re: Adding an SSD and more RAM to the Lenovo Ideapad 520 - will i lose the warranty?

Hi!

 

Actually i have called them, and after going thru a menu system, they (an automated phone answering service) will tell you that you will need to write an email for them. So, technically, one can not call the tech support in Hungary. I find this very disturbing. Does Lenovo know anything about this kind of behaviour when it comes to the Hungarian tech support company?

Sr Support Specialist
Posts: 8,550
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Message 6 of 10

Re: Adding an SSD and more RAM to the Lenovo Ideapad 520 - will i lose the warranty?

Hi martinszathmari,

 

I would suggest you still try the email support or other contact services available like facebook and twitter specially if there are stickers attached with the covers. 

 

You can still take your time to reach them while reviewing your planned upgrades.

 

Regards



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martinszathmari
Paper Tape
Posts: 5
Registered: ‎05-29-2018
Location: HU
Views: 863
Message 7 of 10

Re: Adding an SSD and more RAM to the Lenovo Ideapad 520 - will i lose the warranty?

Dear spidey101,

 

i have already emailed them. By the way, how does Lenovo decide if the warranty is void or not? I do not see a sticker anywhere. Maybe i am not looking thoroughly enough?

Sr Support Specialist
Posts: 8,550
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Message 8 of 10

Re: Adding an SSD and more RAM to the Lenovo Ideapad 520 - will i lose the warranty?

Hi martinszathmari,

 

The way it goes seems to depend on how the machine was built regionally.

Others may not have the stickers while some may have on the cover locations.

 

I do hope we can have a reply from the email soon so that you can proceed maximizing your pc.

 

Regards



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martinszathmari
Paper Tape
Posts: 5
Registered: ‎05-29-2018
Location: HU
Views: 828
Message 9 of 10

Re: Adding an SSD and more RAM to the Lenovo Ideapad 520 - will i lose the warranty?

Hi!

 

I have received an answer. They said that i can install new components into the laptop as long as i don't do anything more than removing the bottom cover, and i don't damage anything during the installation.

 

My next question is: is the M.2 slot a SATA or a PCI-e one? What is the maximum read-write speed that is supported on that connector?

Sr Support Specialist
Posts: 8,550
Registered: ‎11-30-2015
Location: PH
Views: 795
Message 10 of 10

Re: Adding an SSD and more RAM to the Lenovo Ideapad 520 - will i lose the warranty?

Hi martinszathmari,

 

Greetings.

 

Good to know that by calling technical support as suggested before, gave you a direct answer about upgrades and warranty. Always keep the original part as they usually ask for them if you would have any service. The original parts also holds the same warranty as the machine.

 

There are several variants of Ideapad 520, depending on the model same on this discussion, some do not have the m.2 port. As per product specification sheet some have M.2 SSD / PCIe 3.0 x 2, 16Gb/s while others only have the HHD/SSD SATA.

 

You can check it physically or share the machine number (MTM) from the sticker or from here (example:80YL00P7US) you I can check it up for you.

 

Regards

 

 



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