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DoubleV
Paper Tape
Posts: 3
Registered: ‎05-24-2017
Location: US
Views: 754
Message 1 of 5

Another Ideapad 700 15isk Blackscreen

6 month old ideapad 700 that keeps blackscreening. I've updated the bios, and the audio player and its still crashing. This first happened a couple weeks after purchasing but continues to occur now much more often. I've got no confidence in this machine particularly for business applications. What is the final fix, if there is one? Very frustrating.

Sr Support Specialist
Posts: 8,747
Registered: ‎11-30-2015
Location: PH
Views: 720
Message 2 of 5

Re: Another Ideapad 700 15isk Blackscreen

Hi DoubleV,

 

Welcome to the Community Forums.

 

If the service tip did not work with its offered solution:

Download the Realtek Audio driver for Microsoft Windows 10 (64-bit) version 6.0.1.7780 and download the latest BIOS version 35, or newer, for this system at the following URL:

Systems that display a blank screen and do not recover when rebooting, will require service by an authorized Service Center. Visit the “How to locate a repair or service center - Idea/Think” document to find and contact the Support Center for service. 

 

Please don't hesitate to call technical support for engineers intervention.

 

Regards



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JDGillis
Bit Torrent
Posts: 2,825
Registered: ‎12-11-2015
Location: US
Views: 719
Message 3 of 5

Re: Another Ideapad 700 15isk Blackscreen

Some Questions

 

What version of Windows are you running?

 

Does the black screen occur randomly, when running a particular program, or at startup etc.?    Further details if available might help narrow down the issue.

 

Have you updated the all of the drivers on your system, in particular the driver for you display adapter(s).  

 

Are you running a good virus scanner, and have you done a full scan recently? 

 

Note:  If desired, you can use the tool below to check for, and apply all new driver updates rather than doing so manually one at a time

 

Lenovo System Update

https://support.lenovo.com/solutions/ht080136

 

Cheers,

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DoubleV
Paper Tape
Posts: 3
Registered: ‎05-24-2017
Location: US
Views: 676
Message 4 of 5

Re: Another Ideapad 700 15isk Blackscreen

Am using Win 10. The blackscreen happens pretty randomly although it does seem to occur more often when viewing sd card video files along with having pandora playing music in another tab.

 

I just used the tool you provided to check for and install updates. Card reader was one along with nvidia display adapters. Hopefully this will resolve this horrible issue with this notebook...fingers crossed. If not I am going to send it in as this should not be happening at all with a new computer.

 

Thank you for the help/link.

DoubleV
Paper Tape
Posts: 3
Registered: ‎05-24-2017
Location: US
Views: 640
Message 5 of 5

Re: Another Ideapad 700 15isk Blackscreen

Ok so after doing all updates this thing is crashing more than ever, 5 times last night. I need to send this piece of junk in for repair. How do I go about this? I am a VERY unhappy customer regretting this purchase.

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