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wcarpenter915
Paper Tape
Posts: 4
Registered: ‎10-18-2016
Location: US
Views: 460
Message 1 of 3

Audio and clicking issues while video chatting - please help :) :) :) :) :)

Hello! I am using a Lenovo Ideapad 100s and having a 2 issues when using a Skype-like meeting program called Zoom:

 

(1) Audio becomes very choppy - both my audio of other people, and their audio of me. Speech is barely perceptible. Happens usually 10-40 minutes into a meeting. Sometimes moving closer to my wifi source (Comcast seems to help, other times not.

 

(2) Cannot click any program. Can use taskbar and task manager, can move mouse, can continue speaking on Zoom, but can't interact by mouse with Zoom, Chrome, etc. Also happens usually about 10-40 minutes into a call. Only solution I've found is to restart the computer.

 

I've borrowed a friend's computer and it seems that neither of these issues come up. Also they seem to be made worse by group meetings. No issues with the computer when not using Zoom.

 

My computer: Lenovo Ideapad 100S 80R200BWUS (11.6" HD - Intel Atom - 2GB Ram - 32GB SSD)

Could it be related to the RAM? Or Wifi? I know very little about tech. Thank you so very much for any help you can provide. Thank you and have a wonderful day!!!

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 378
Message 2 of 3

Re: Audio and clicking issues while video chatting - please help :) :) :) :) :)


@wcarpenter915 wrote:

Hello! I am using a Lenovo Ideapad 100s and having a 2 issues when using a Skype-like meeting program called Zoom:

 

(1) Audio becomes very choppy - both my audio of other people, and their audio of me. Speech is barely perceptible. Happens usually 10-40 minutes into a meeting. Sometimes moving closer to my wifi source (Comcast seems to help, other times not.

 

(2) Cannot click any program. Can use taskbar and task manager, can move mouse, can continue speaking on Zoom, but can't interact by mouse with Zoom, Chrome, etc. Also happens usually about 10-40 minutes into a call. Only solution I've found is to restart the computer.

 

I've borrowed a friend's computer and it seems that neither of these issues come up. Also they seem to be made worse by group meetings. No issues with the computer when not using Zoom.

 

My computer: Lenovo Ideapad 100S 80R200BWUS (11.6" HD - Intel Atom - 2GB Ram - 32GB SSD)

Could it be related to the RAM? Or Wifi? I know very little about tech. Thank you so very much for any help you can provide. Thank you and have a wonderful day!!!


Hi wcarpenter915,

 

Zoom will use a lot of processor, ram and GPU power when on a call and with the limited resources available on this unit, i would not be suprised that it slows down or stop. also if your Wifi speed is low then this can cause issues with the sound.

 

The unit is mainly designed for web browsing and unfortunately it is not possible to upgrade the RAM as it is soldered to the main board.

 

Hope this help you and let us know how you get on

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wcarpenter915
Paper Tape
Posts: 4
Registered: ‎10-18-2016
Location: US
Views: 374
Message 3 of 3

Re: Audio and clicking issues while video chatting - please help :) :) :) :) :)

Ah, thank you for the response!!

 

Any troubleshooting to try before I buck up and buy a brand new pooter this week?

 

So I should look for better processor speed, RAM and GPU in the new computer? How much more compared to what this one has - maybe double?

 

Thanks very much Mr. Nice Guy

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