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Firehorse
Paper Tape
Posts: 2
Registered: ‎12-19-2017
Location: US
Views: 853
Message 1 of 2

Bought Lenovo Flex 5 4k Laptop. Problem . I only see 1080p

I let laptop find its serial and model through lenovo website. It came back and say its 4k ips screen. But windows 10 display settings max resolution is 1920x1080. Who lied? Seller or lenovo. 

 

I am **bleep**ing angry. 

 

Anyone know how to make my laptop show 4k video. 

 

I installed 940mx nvidia driver as well.

 

Flex 5-1570 (Type 80XB) Laptop (Lenovo)

Serial NumberMP******
Machine Type Model80XB000DUS
 

Processor: 1x Intel Core i7-7500U Processor(Core i7-7500U): : Memory: 1x : : Operating System: (): : Hard Drive: 1x : : Wireless Network: 1x : : Ports: 1x 4-in-1 Media Card Reader (SD, MMC, SDHC, SDXC): : Camera: 1x : : Graphics: 1x : : Monitor: 15.6 3840x2160: : Included Warranty: 1 Year Depot

 

Can someone help me see 4k in this laptop. I recieved it today from amazon.com. 

 

I can return it and sue amazon and lenovo and seller if its not 4k. I do not know who is at fault.

 

Normally when someone sell 4k ips screen they send it in 4k screen. its in 1920x1080 for weird reason and display settings do not show more than that resolution. 

 

Lenovo say its 4k laptop from serial number.

 

Can someone help ? pls.

 

Moderator note: serial number removed to prevent abuse.

Firehorse
Paper Tape
Posts: 2
Registered: ‎12-19-2017
Location: US
Views: 817
Message 2 of 2

Re: Bought Lenovo Flex 5 4k Laptop. Problem . I only see 1080p

I have come to a conclusion that because its refurbished that seller might have changed the screen with normal screen instead of correct model screen and sell it as 4k. That is why lenovo keep saying its 4k but in reality its downgraded. That is only possible theory.

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