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ialexd
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Posts: 10
Registered: ‎08-04-2017
Location: RO
Views: 1,503
Message 1 of 3

Brand new Ideapad 510-15IKB won't charge

Hi,

Today I received a package containing my brand new laptop, the Ideapad 510-15IKB. Full of excitement, I unboxed it and turned it on, tried to proceed with installing windows 10. The first reboot came, but the laptop stayed off. I noticed, then, that the led which should have been lit orange, near where the AC adapter plugs in, wasn't on (although the laptop was plugged in). I checked the cable and it does transmit the AC, so the problem is probably with the laptop. Does anyone know if there is any possibility of it being fixable without opening the laptop up myself? I've already contacted the dealer and I'll send it back to them, but I just wanted to first check if there may be anything worth trying by myself. I read that for some older (I think?) laptops, you could perform some sort of reset by pressing the on/off button for 4 seconds, with the battery and the AC adapter out of the laptop, but with this model, the battery can't be taken out, so...

Thanks in advance for any response and sorry if my "briefing" was a bit too long lol.

 

Cheers!

Alex

Sr Support Specialist
Posts: 8,523
Registered: ‎11-30-2015
Location: PH
Views: 1,482
Message 2 of 3

Re: Brand new Ideapad 510-15IKB won't charge

Hi ialexd,

 

Welcome to the Community Forums.

 

The hardware manual provides "Power check out" (here on page 21-22) steps that can be done on such occasion.

 

Since it does include battery removal (no need to perform since the warranty would restrict such steps) checking the ac adapter with the appropriate voltage can be done or better yet use a compatible adapter that is known to work. If the voltage is insufficient or another charger works ok then you can just ask for the charger to be sent.

 

You can also check operational charging as next step. Taking note of the battery indicator as shown in the manual (page 28), plug in the charger without turning it on for 2-3 hours and there should progression from blinking amber to white.  Try pressing the Novo button instead of the power button attempt to turn on the laptop.

 

510-15isk novo button.JPG

If you would have the same issue then sending it back is the next best option.

 

Hope this help answer your query.

Update us how it goes.

 

Regards



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ialexd
Fanfold Paper
Posts: 10
Registered: ‎08-04-2017
Location: RO
Views: 1,456
Message 3 of 3

Re: Brand new Ideapad 510-15IKB won't charge

Hi and thank you for your answer,

 

I went to a local store which had a power adapter which has multiple plug heads, one of which goes perfectly with my laptop, and it works. The cable was faulty and I will get a replacement, until then I'm gonna use this temporary adapter (Meind Power Inverter - Universal car and home adaptor for laptop). Since I'm only going to use it for a few days, it's ok, the only matter which worries me is that it has a selector for multiple voltages and there are two more higher than 20V, if I accidentally touch it I'm afraid not to toast my laptop lol. Smiley Very Happy But It's gonna do until I get a brand new one back. Thanks again for your answer!

 

Best,

Alex

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