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hhov
Paper Tape
Posts: 2
Registered: ‎07-17-2016
Location: EE
Views: 2,629
Message 1 of 4

Built-in microphone in Flex 4-1470 is not working

Hello community,

 

Built-it microphone of my Lenovo Flex 4 touchscreen tablet/laptop is not working. It is completely new laptop. 

 

I tried everything - Realtek drivers re-install, checked of all recording devices, etc. None of the programs that should use the microphone are able to work with it.

Skype, ooVoo, etc..they all see Microphone Array, but people on the other side can't hear anything. External microphone works just fine.

 

I tried to enable/disable this Microphone array as well - no help. Used F4 button to block/unblock - no help either.

 

What esle I can do?

 

Thanks,

Hov

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 2,584
Message 2 of 4

Re: Built-in microphone in Flex 4-1470 is not working

Hi there, Hhov -


Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Please try the below steps:

 

control panel, sound, recording, right click and check 'show disabled devices' then click device and properties and 'enable', apply, ok and exit)

 

Also,

Check the Mixer/Audio settings whether Mic is turned on.

Depending on the used software it might happen, that it disables the microphone while ending the program (Skype, ICQ etc.)

 

Update us how it goes.

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

hhov
Paper Tape
Posts: 2
Registered: ‎07-17-2016
Location: EE
Views: 2,581
Message 3 of 4

Re: Built-in microphone in Flex 4-1470 is not working

Hi,

 

Thanks for your reply.

 

I have strong IT background so all such checks were done at first step. None of them worked.

Currently, I was manage to fix the issue partially and found specific problem related with Windows 10 rather than hardware itself.

 

After removing Skype Video application that comes with Win10, I was able to use microphone in Voice recorder and browsers, but still nothing in Skype, Oovoo or paltalk. All desktop applications fail to capture control over microphone and microphone alone. Speakers, webcam work just fine. Meantime, browsers (facebook calling, Skype online, Google Hangouts) also work OK with microphone. Weird? Indeed.

 

By diving further I have found that Win10 has specific Privacy section in settings where some applications can be allowed or blocked from using microphone. However, Skype is not amongs them.

 

I have escalated my findings to the Microsoft and Lenovo teams already and waiting for their feedback.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 2,576
Message 4 of 4

Re: Built-in microphone in Flex 4-1470 is not working

You have to switch off the option in Skype that allows Skype to alter mixer levels. You have unmark this option in Sound Devices setting of Skype.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

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