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Carl_dB
Paper Tape
Posts: 3
Registered: ‎12-19-2018
Location: ZA
Views: 116
Message 1 of 5

Can a Ideapad 120S loose USB ports be fixed?

My Ideapd 120S 's USB ports have become loose. I only have the devise for about 9 months. It is still under guaranty. After inquiring I was told that the motherboard will have to be changed. The question I have with that is will it cause complete data loss. I am thinking of making an image file but that will only work if the original board is kept I think. Is there anyway that the ports can be tightened up? I hope someone can advise me?

Sr Support Specialist
Posts: 7,987
Registered: ‎11-30-2015
Location: PH
Views: 98
Message 2 of 5

Re: Can a Ideapad 120S loose USB ports be fixed?

Hi Carl_dB,

 

Welcome to the Community Forums.

 

While under warranty, you should avail of the service for  a replacement board. This will not cause data lost as your information suppose to be stored in the harddrive. 

 

The replacement board have the same OEM product key as with the original so it should not result to harddrive reimaging. However, it should be the best practice to have data backup either on other external storage or on the cloud like Microsoft One Drive or Google's drive. 

 

Replacement board is a better solution than manually tightening it DIY style (no guarantee of a fix). Take note that motherboards are expensive and you do not want it to be a problem after the warranty expires.

 

I hope this helps answer your query.

 

Regards



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Carl_dB
Paper Tape
Posts: 3
Registered: ‎12-19-2018
Location: ZA
Views: 58
Message 3 of 5

Re: Can a Ideapad 120S loose USB ports be fixed?

Many thanks for the reply Spidey101. apologies for the late reply. I followed your advise and handed in the Laptop. I received it back yesterday and the ports are tight now. I assume that the mother board has been replaced.

It is evident that there was a lost of data and that the machine is now basically "out of the box".

It has a Test username with no password when you start up.

I made an image file and it was saved on a external hard drive in a folder. i connected the drive to the laptop and tried to recover the image .

I am absolutely a novice at this. there seems to be to many options and halve of it I do not understand. Iknow I can try and get an expert to do it but I am hoping that you could help with a tutorial?

The image file is saved on a Seagate expansion Portable Drive.

Apparently i need a portable bootable disc also? I have a San Disk Ultra USB 3.0 64GB

I selected the imagefile  and clicked next, I now get a window saying:                                                                                                                          " Choose additional restore options.

To restore this computer , Windows needs to format the drive that the Windows Recovery Environment is currently running on. To continue with the restore, shut down the computer and boot it from a windows installation disc or system repair disc and try the restore again.

If you do not have a repair disc , you can create one now. "

Please advise. I do not want the external hard drive to be formatted as I have lots of data on that.

I inserted the USB drive in the hope that that will be used but to no avail.

How do I recover and install the information on the Imagefile from the Seagate Expansion Drive to my Lenovo?

Thanks in advance

 

 

Sr Support Specialist
Posts: 7,987
Registered: ‎11-30-2015
Location: PH
Views: 42
Message 4 of 5

Re: Can a Ideapad 120S loose USB ports be fixed?

Hi Carl_dB,

 

Greetings.

 

I am not sure how you created the back up and what application you use but I suggest not to proceed with any formatting of the drive. Instead perhaps you can just open your data files on the external and manually copy them back instead.

 

This would assure you that you have your data intact and have the opportunity to organize it.

 

Regards



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Carl_dB
Paper Tape
Posts: 3
Registered: ‎12-19-2018
Location: ZA
Views: 31
Message 5 of 5

Re: Can a Ideapad 120S loose USB ports be fixed?

Greetings Spidey101  I used Windows 7 to create the image file:

Control Panel-system and security-backup and restore (Windows 7)

Create a system image

I then selected the external expansion drive and the image was created.. The Laptop was updated (Windows 10)etc before they worked on it. Data in South Africa is excessively expensive and I really do not want to start all over by downloading all the updates again.

Hope this helped towards a second soulution.

 

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