11-23-2018 10:48 AM
Hi, been trawling through the forum and can't find an answer to my problem. My son uses the laptop for school and brought it home today upon which I discovered when you turn it on, it's booting to the Bitlocker screen requesting a recovery key. Looking for ideas to how I can overcome this. He swears blind he hasn't done anything! Thus far have tried:
1. Checking if a key exists under his MS account. It doesn't.
2. Every reset option available when you select 'skip this drive' from the Bitlocker screen.
3. Can't boot off an external USB drive to restore or clean install as the bios only show 'windows boot manager' option which just cycles me back to the Bitlocker screen!
4. I've tried turning 'secure boot' off in the bios settings but makes no difference. Other than toggling this on and off the only other options are to 'reset to setup mode' and 'restore factory keys'. Neither makes any difference.
So I'm at a loss on how to either clean install windows 10 or get past the bitlocker screen (I understand you can't without the key - that's the purpose of encryption!)
Any ideas gratefully received.
Solved! Go to Solution.
11-23-2018 01:36 PM
Bitlocker is something different than secure boot. You can install fresh windows ( download install disk from Microsoft). I don't know which partition are encrypted, but maybe you can use recovery to fabric state.
In summary when you haven't key to bitlocker you can delete data but you can't access to it.
11-23-2018 01:45 PM
11-23-2018 01:57 PM
Can you remove disk from laptop and connect to other PC? Then use partdisk command clear to clear whole disk: "it remove all data on this disk" ( check how to use partdisk)
Then you could install from USB.
I don't know exactly this model, but you need to press f12 or Nova key to select boot menu. F11 is recovering ( I think so)
11-23-2018 02:01 PM
If EFI is on disk UEFI will sometimes have some problem to boot from DVD/ USB. You could turn off secure boot and turn on CSR to boot when EFI on disk, but I have problems to boot with it anyway.
11-23-2018 02:12 PM
If you cannot remove it, if windows disk is not booting, maybe use some Linux ( you need to use EFI format of USB, i think you notebook will not but in legacy mode.)