12-03-2016 12:36 PM
Just purchased this laptop. My understanding is it's supposed to have full Bluetooth connectivity out of the box. I've tried everything, read all the instructions and knowledgebase, etc. Downloaded 2 different driver packages from my product page and searches, neither installs, saying 'not right for this device' or something like that. Tried to install Energy Management and Bluetooth drivers, no help. What's going on? I need a solution. I paid money for good Bluetooth headphones to pair with this laptop. Thank you.
Solved! Go to Solution.
12-03-2016 12:37 PM
p.s., the Microsoft Bluetooth drivers are installed and I checked for updates, these are current
12-03-2016 01:22 PM
I ran Windows Troubleshooting - Hardware. Windows said it found a problem and to reboot. After rebooting, the problem seems to be solved. Bluetooth device appeared after clicking Connect in Activity Center and pairing. Thank you.