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MWilsonApex
Paper Tape
Posts: 2
Registered: ‎06-07-2018
Location: US
Views: 116
Message 1 of 4

Can't fix Ideapad with USB Key

Hi all,  I have an Ideapad that started to constantly crash to the blue screen, so I decided to reset it to the factory settings with the USB Key I created from the Lenovo support site.

 

When I start the computer from the USB it goes into recovery mode, but it always stalls with what looks to be about 5% of the restore to go.  It will sit there at the same spot for hours and make no progress.  See photo below.

 

Any ideas?

 

Thanks!

 

MW

 

IMG_20180607_094252111.jpg

Sr Support Specialist
Posts: 7,423
Registered: ‎11-30-2015
Location: PH
Views: 90
Message 2 of 4

Re: Can't fix Ideapad with USB Key

Hi MWilsonApex,

 

Welcome to the Community Forums.

 

Can you share the machine type model (MTM from the sticker or from here) of your machine.

 

We need to isolate which one is broken, whether the recovery image, the storage drive or the recovery tool.

Running a bootable diagnostics can help check the hardware integrity.

 

I am also thinking of the option to use One Key Recovery by powering the machine using the novo button to launch if the harddrive partition was not change or broken as an option.

 

Update us soon as convenient.

 

Regards



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MWilsonApex
Paper Tape
Posts: 2
Registered: ‎06-07-2018
Location: US
Views: 87
Message 3 of 4

Re: Can't fix Ideapad with USB Key

Thanks for the message Spidey. I was actually able to contact support via chat and they determined I needed to ship it to the service center for a repair, so I guess this post can be closed.
Sr Support Specialist
Posts: 7,423
Registered: ‎11-30-2015
Location: PH
Views: 84
Message 4 of 4

Re: Can't fix Ideapad with USB Key

Hi MWilsonApex,

 

It is good that you still have warranty active on the machine.

 

Same with the tech support team, It is susceptible of possible image failure or even hardware issue. By sending it over, they would be able to test on both and provide what it is needed by your machine. Perhaps it was also the reason you are starting to have system crash in the first place.

 

Please don't hesitate to visit our community at any time.

 

Regards



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