06-07-2018 06:57 AM
Hi all, I have an Ideapad that started to constantly crash to the blue screen, so I decided to reset it to the factory settings with the USB Key I created from the Lenovo support site.
When I start the computer from the USB it goes into recovery mode, but it always stalls with what looks to be about 5% of the restore to go. It will sit there at the same spot for hours and make no progress. See photo below.
06-07-2018 09:50 AM
Welcome to the Community Forums.
Can you share the machine type model (MTM from the sticker or from here) of your machine.
We need to isolate which one is broken, whether the recovery image, the storage drive or the recovery tool.
Running a bootable diagnostics can help check the hardware integrity.
I am also thinking of the option to use One Key Recovery by powering the machine using the novo button to launch if the harddrive partition was not change or broken as an option.
Update us soon as convenient.
06-07-2018 09:57 AM
06-07-2018 10:14 AM
It is good that you still have warranty active on the machine.
Same with the tech support team, It is susceptible of possible image failure or even hardware issue. By sending it over, they would be able to test on both and provide what it is needed by your machine. Perhaps it was also the reason you are starting to have system crash in the first place.
Please don't hesitate to visit our community at any time.