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YBG
Paper Tape
Posts: 4
Registered: ‎01-28-2018
Location: IN
Views: 1,534
Message 1 of 7

Card reader isn't working after windows feature update.

After recent feature update (3 GB) of W10, SDHC card isn't recognized in my Ideapad 500s-14isk.

Device manager shows "Unknown device" and on clicking to update it's driver, it shows "Genesys Logic USB 3.0 card reader is not intended for this platform". I also tried Lenovo's auto update driver fascility.

Kindly suggest the solution.1.jpg

W10 always brings some or the other issues after each update!

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,445
Message 2 of 7

Re: Card reader isn't working after windows feature update.

Hello YBG

Thanks for using the Lenovo forums.


Head to the support page: https://support.lenovo.com/de/en

You should be able to find the drivers you need manually, also update the Chipset driver, this can be helpful for a number of issues.

 

Hope this helps, let us know how you get on.


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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
YBG
Paper Tape
Posts: 4
Registered: ‎01-28-2018
Location: IN
Views: 1,414
Message 3 of 7

Re: Card reader isn't working after windows feature update.

It isn't working even after updating chip-set drivers.
aorrao
What's DOS?
Posts: 1
Registered: ‎03-18-2018
Location: US
Views: 1,353
Message 4 of 7

Re: Card reader isn't working after windows feature update.

Dear Krakken, I'm experiencing exactly the same issue as originally posted by YBG. Are there any ways to fix the problem? Thanks!
Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,337
Message 5 of 7

Re: Card reader isn't working after windows feature update.

Hello, sorry for the late reply.

 

In that case try and download the Card reader driver from the support page:

https://pcsupport.lenovo.com/au/en/products/laptops-and-netbooks/500-series/500s-14isk/downloads

 

See if that is able to help out at all.

 

Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.



Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
YBG
Paper Tape
Posts: 4
Registered: ‎01-28-2018
Location: IN
Views: 1,324
Message 6 of 7

Re: Card reader isn't working after windows feature update.

No, it is not helping anymore!

YBG
Paper Tape
Posts: 4
Registered: ‎01-28-2018
Location: IN
Views: 1,302
Message 7 of 7

Re: Card reader isn't working after windows feature update.

The problem solved!

Thanks to https://drp.su/en

 

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