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Azza76
Paper Tape
Posts: 4
Registered: ‎02-15-2019
Location: AU
Views: 156
Message 1 of 4

Computer freezes/restarts with power cord in only

My Lenovo ideapad 320-15IAP freezes and eventually restarts when the power cord is plugged in, however works fine when running off battery power only with no power cord plugged in. The thing is, it only freezes when it's idle. If I'm using it surfing the web or whatever, it never freezes or restarts.

Community SeniorMod
Community SeniorMod
Posts: 8,971
Registered: ‎01-01-2010
Location: US
Views: 149
Message 2 of 4

Re: Computer freezes/restarts with power cord in only

It might be an overheating problem.  When running on battery, the CPU slows down and it runs cooler.  I use TPFancontrol (freeware) to monitor temperatures.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Azza76
Paper Tape
Posts: 4
Registered: ‎02-15-2019
Location: AU
Views: 138
Message 3 of 4

Re: Computer freezes/restarts with power cord in only

Just checked, no change in temperature

Azza76
Paper Tape
Posts: 4
Registered: ‎02-15-2019
Location: AU
Views: 101
Message 4 of 4

Re: Computer freezes/restarts with power cord in only

Repaired by using the instructions on windows.com/stopcode. Basically entered safe mode and uninstalled a windows upgrade.

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