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dave_2uk
Paper Tape
Posts: 3
Registered: ‎07-05-2018
Location: US
Views: 345
Message 1 of 5

Constant errors with PCI Express Root Port - Ideapad 710S

Hi, I did a search before posting, and found on one post it recommended updating the BIOS.

So applied this update:

    BIOS Update for Windows 10 (64-bit) - 710S-13IKB3HCN24WW - 13 Apr 2018

 

NO change!  I have to fix this and it crash the machine this morning and restarted. 

Also, it is taking longer to boot, around total 31 seconds to get to desptop, about 14 seconds of that is spend just stalled prior to loading windows screen according to the logs. 

 

The Error during bootup reported in Event viewer is:

 

Source: WHEA-Logger

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x1C:0x0
Vendor IDSmiley Very Happyevice ID: 0x8086:0x9D14
Class Code: 0x30400

 

Please let me know if you need more details.

Cheers
Dave
dave_2uk
Paper Tape
Posts: 3
Registered: ‎07-05-2018
Location: US
Views: 342
Message 2 of 5

Re: Constant errors with PCI Express Root Port - Ideapad 710S


XML detail view of error is attached.

Sr Support Specialist
Posts: 8,164
Registered: ‎11-30-2015
Location: PH
Views: 322
Message 3 of 5

Re: Constant errors with PCI Express Root Port - Ideapad 710S

Hi dave_2uk,

 

Welcome to the Community Forums.

 

Things that you can try:

Run diagnostics and driver update using Lenovo Vantage.

Backup your files and run system file checker.

Call in technical support and report the findings of the above, they would be able to suggest in-warranty repair just in case needed.

 

Update us how it goes.

 

Regards



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dave_2uk
Paper Tape
Posts: 3
Registered: ‎07-05-2018
Location: US
Views: 313
Message 4 of 5

Re: Constant errors with PCI Express Root Port - Ideapad 710S

Tried all that, updated system to latest, and scans found no errors.

 

Still returning the same error on bootup.

 

What next, should I contact your support?

Sr Support Specialist
Posts: 8,164
Registered: ‎11-30-2015
Location: PH
Views: 308
Message 5 of 5

Re: Constant errors with PCI Express Root Port - Ideapad 710S

Hi dave_2uk,

 

Yes call in tech support.

They can check it further and provide repair dispatch just in case needed.

 

On your end, you can backup your files and plan your options after.

 

Regards 



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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