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Merovingi0
Ctrl-Alt-Del
Posts: 18
Registered: ‎12-18-2016
Location: IT
Views: 290
Message 1 of 2

Continue crash of Ideapad 310 15ABR for ntoskrnl.exe

After 6 month of good work Ideapad 310 15ABR after fall creator update notebook have serious problem with R6 M435DX video card.

See here:

https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Ideapad-310-15ABR-BSOD-with-graphic-car...

Now i have EVERY DAY blue screen of death for ntoskrnl.exe+7d9d67 during my work with wasting time.

 

==================================================
File di Dump      : 061918-37984-01.dmp
Ora Crash         : 19/06/2018 10:23:39
Stringa Controllo Bug:
Codice Controllo Bug: 0x00000124
Parametro 1       : 00000000`00000000
Parametro 2       : ffffba8d`8770d038
Parametro 3       : 00000000`00000000
Parametro 4       : 00000000`00000000
Causato dal Driver: ntoskrnl.exe
Causato dall'Indirizzo: ntoskrnl.exe+7d9d67
Descrizione del File: NT Kernel & System
Nome prodotto     : Microsoft® Windows® Operating System
Società           : Microsoft Corporation
Versione file     : 10.0.17134.112 (WinBuild.160101.0800)
Processore        : 64-bit
Indirizzo Crash   : ntoskrnl.exe+7d9d67
Indirizzo Stack 1 :
Indirizzo Stack 2 :
Indirizzo Stack 3 :
Nome computer     :
Percorso completo : C:\WINDOWS\Minidump\061918-37984-01.dmp
Numero processori : 4
Versione Principale: 15
Versione Secondaria: 17134
Dimensione File Dump: 262.144
Ora file dump     : 19/06/2018 10:24:06
==================================================

 

 

==================================================
Nome del File     : ntoskrnl.exe
Indirizzo nello stack:
Dall'Indirizzo    : fffff803`b6609000
All'indirizzo     : fffff803`b6f6a000
Dimensione        : 0x00961000
Data/Ora          : 0x5b1a4590
Ora (Stringa)     : 08/06/2018 11:00:00
Nome prodotto     : Microsoft® Windows® Operating System
Descrizione file  : NT Kernel & System
Versione file     : 10.0.17134.112 (WinBuild.160101.0800)
Società           : Microsoft Corporation
Percorso completo : C:\WINDOWS\system32\ntoskrnl.exe
==================================================

==================================================
Nome del File     : hal.dll
Indirizzo nello stack:
Dall'Indirizzo    : fffff803`b6f6a000
All'indirizzo     : fffff803`b6ff6000
Dimensione        : 0x0008c000
Data/Ora          : 0x4252ff42
Ora (Stringa)     : 05/04/2005 23:12:34
Nome prodotto     : Microsoft® Windows® Operating System
Descrizione file  : Hardware Abstraction Layer DLL
Versione file     : 10.0.17134.1 (WinBuild.160101.0800)
Società           : Microsoft Corporation
Percorso completo : C:\WINDOWS\system32\hal.dll
==================================================

==================================================
Nome del File     : kdcom.dll
Indirizzo nello stack:
Dall'Indirizzo    : fffff803`b7200000
All'indirizzo     : fffff803`b720b000
Dimensione        : 0x0000b000
Data/Ora          : 0xfc97b795
Ora (Stringa)     : 16/04/2104 17:02:45
Nome prodotto     : Microsoft® Windows® Operating System
Descrizione file  : Serial Kernel Debugger
Versione file     : 10.0.17134.1 (WinBuild.160101.0800)
Società           : Microsoft Corporation
Percorso completo : C:\WINDOWS\system32\kdcom.dll
==================================================
... cant copy more than 20.000 character...

 

from BSOD viewer.


There are a way to solve?! or do I have to throw the computer and change the brand?

Charles1231
802.11n
Posts: 222
Registered: ‎06-16-2018
Location: PH
Views: 282
Message 2 of 2

Re: Continue crash of Ideapad 310 15ABR for ntoskrnl.exe

Oh dear, it's one of those windows update problems again.

No, don't blame Lenovo for this, Microsoft has to be blamed for all of these windows updates without us being notified they are being downloaded and installed. Worse they may get corrupt if something goes wrong.

After hours of purchase of my Lenovo Ideapad 320 nearly crashed, my windows task bar wasn't working. That was just literally after the windows update. I tried to restart but took a very long time, I force shut down it instead.

Luckily I was able to fix it, and the only issue left now is that I have to run command ctfmon.exe all the time just to make the search bar work. It wouldn't type for some reason, so I have to run command it every time I boot this laptop. I would never windows update my laptop again, and I will only update it, whenever I want to. I will update it manually.

My friend too had experienced this as well, the windows update made his Acer Gaming Laptop corrupt and wouldn't even boot well enough to reach the login screen. He brought it to the repair shop, and they fixed the problem. Take note, the windows update was installed on his SSD Drive.

To your problem, I would suggest to boot your computer to safe mode and restore point to the time before the windows update occurred. That would be the best option.

You can also scan your Hard Drive through Command Prompt (the sfc/scannow) if there are corrupted files.

If you want to, you may need to repair and reinstall Windows 10. After, if you become uncomfortable with those windows update I suggest to disable the Windows Update Service in Services.msc. Set also your internet connection as metered connection so it would avoid installing windows updates.

Security updates will still be updated and installed but these updates are important, and they don't brick your computer. They are necessary for the security of your computer.

Don't throw the computer and change the brand. There is still hope, just this nasty Microsoft Windows Update is bricking its own software.

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