05-11-2018 05:39 AM
The 2018 Anniversary Update for Windows 10 has finished installing. There were no obvious bugs or errors, until I checked the audio. My Dolby Audio won't open or better yet can't function properly. See attached picture. After getting used to the rich and optimised audio provided by the pre-installed Dolby Audio in my laptop, I can't seem to get the drivers back or look for the drivers themselves. Dolby recommends me to look towards my laptop manufacturer which is here but I still can't find the drivers. My worst option is to start a "clean" installation that causes me to re-install all my apps. I have a slow internet connection and it pains me to know that I won't be able to hear that crisp sound that Dolby Audio used to deliver in my laptop. . I hope someone can help with this.
Edition: Windows 10 Home Single Language
Installed on: 11/05/2018
OS Build: 17134.448
Serial Number: PF0NSU9X
07-10-2018 07:42 AM - edited 07-10-2018 07:43 AM
Hello. I got same problem but it fixed it.
1. Locate the audio driver installation files or download in the support.
2. Go to source folder.
3. Extract all the .cab format.
4. After extracted the .cab navigate to dolbygui folder. And click the setup.exe
5. Locate the dolbygui folder and click setup.
08-25-2018 06:05 AM
Hi, im not very good at computers, I located a dolby audio folder, but could not find any .cab files, could you help me please? (I literally created an account just for this)
08-25-2018 03:39 PM
Hi there! Are you experiencing the same issue with the original post? Did the issue with the audio started after an update or was there any recent changes before the issue arise? And also, could you provide the model of your computer? Let us know.
08-25-2018 06:24 PM - last edited on 08-26-2018 11:56 PM by Andy_Lenovo
Hi! Welcome to the Community Forums. You may try to download the latest Audio drivers for your devices here: support.lenovo.com. Just enter the serial number then go to Drivers and software. After installing the latest audio drivers restart the system then check. Reggie_Lenovo
Admin note: link edited for clarity
10-11-2018 08:00 AM
Hi! Could you try these steps:
1. Go to Control Panel and view by Category. Click Programs ->Programs and Features. Follow the on-screen instructions to uninstall Dolby Audio X2 Windows App.
2. Go back to Control Panel and click Hardware and Sound -> Device Manager. Expand Sound, video and game controllers. Right-click Conexant SmartAudio and select Uninstall device.
3. Select Delete the driver software for this device and follow the on-screen instructions to complete the uninstallation. Then restart the computer. Ensure that the audio driver has been uninstalled successfully.
4. Download and install the latest Conexant Audio driver from the Lenovo Support Web site.
Update us with the result.