cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Crimsonrosetail
Paper Tape
Posts: 5
Registered: ‎04-28-2016
Location: US
Views: 780
Message 1 of 5

Edge 15 - Touch Screen / Touchscreen not working?

I got my Lenovo Edge  15 back earlier this year from service (hard drive fixed) but when it was returned to me the touch screen no longer worked. There is no touch screen driver visible on the device manager either, nothing labled touch screen or anything similair, is there a way to re-isntall the touchscreen? This laptop was a 2 in one, tablet/laptop and used to be touch screen compatible / usable now it doesn't seem to work that way at all.

 

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 729
Message 2 of 5

Re: Edge 15 - Touch Screen / Touchscreen not working?

Hi there, Crimson     

   -

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Press Windows+X.

- Select Device Manager.

- Find the Touchscreen driver under Mice and Other Pointing Devices>USB Touchscreen Controller(A111).  You're going to uninstall this and check the box that says "Delete the driver software for this device".  Don't worry, it won't blow up your computer.

- Restart your computer.

- Re-open the Device Manager, and confirm that the Touchscreen is now listed under Human Interface Devices.  Your issue should be resolved!

 

Update us how it goes.

 

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Crimsonrosetail
Paper Tape
Posts: 5
Registered: ‎04-28-2016
Location: US
Views: 722
Message 3 of 5

Re: Edge 15 - Touch Screen / Touchscreen not working?

Thank you for the reply Sashi but there is nothing like that listed in my device manager. 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 690
Message 4 of 5

Re: Edge 15 - Touch Screen / Touchscreen not working?

You could use the System Restore feature to get your computer back the time when it worked.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Crimsonrosetail
Paper Tape
Posts: 5
Registered: ‎04-28-2016
Location: US
Views: 683
Message 5 of 5

Re: Edge 15 - Touch Screen / Touchscreen not working?

That won't work since the restore points only start last month, the time when the touch screen worked was before it went into the lenovo services which would be before August of this year. 

Check out current deals!


Shop current deals

Top Kudoed Authors