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09-09-2016

US

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Edge 15 - keyboard fails to work

2016-09-09, 19:12 PM

I have a Lenovo Edge 15 which  the keyboard to work in the BIOS and at the startup of windows them after that you can not type anything, even a USB keyboard does the same? any thoughts?

 

 

Moderator comment: Model added to subject for clarity.

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3811 Posts

12-24-2015

IN

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Re: Edge 15 - keyboard fails to work

2016-09-15, 13:10 PM

Hi there, Martin          -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Try the below steps:

 

1)     Completely shut down the machine.

2)     Remove the Battery.

3)     Remove the Charger / AC Adaptor.

4)     Press and Hold on the Power Button for 20 continues Seconds.

5)     Connect the Charger / AC Adaptor.

6)     Press and Hold on the Power Button for 10 continues Seconds.

 

Also, try updating the chipset drivers.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
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