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Arthurmartin
What's DOS?
Posts: 1
Registered: ‎09-09-2016
Location: US
Views: 126
Message 1 of 2

Edge 15 - keyboard fails to work

I have a Lenovo Edge 15 which  the keyboard to work in the BIOS and at the startup of windows them after that you can not type anything, even a USB keyboard does the same? any thoughts?

 

 

Moderator comment: Model added to subject for clarity.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 75
Message 2 of 2

Re: Edge 15 - keyboard fails to work

Hi there, Martin          -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Try the below steps:

 

1)     Completely shut down the machine.

2)     Remove the Battery.

3)     Remove the Charger / AC Adaptor.

4)     Press and Hold on the Power Button for 20 continues Seconds.

5)     Connect the Charger / AC Adaptor.

6)     Press and Hold on the Power Button for 10 continues Seconds.

 

Also, try updating the chipset drivers.

 

Update us how it goes.

 

 

 

 

Regards,

 

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