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akshaysingh000
Paper Tape
Posts: 1
Registered: ‎12-11-2015
Location: Nepal
Views: 1,872
Message 1 of 3

Edge 15 pink display

Laptop:
Lenovo edge 15 80H bought on April 2015 from BestBuy
Full HD with touch 15.6"

Problem:
Just after a couple of days of using the screen has turned pink and the edges of the screen have turned green.
It first got fixed after changing the resolution to HD and back to full HD but it after an hour it turned pink again and hasn't been better ever since.

It's been half a year now and i don't know what to do.
I live far away from America and the warranty is only valid over there.
Please help! I would really appreciate it Smiley Happy
Sr Support Specialist
Posts: 8,348
Registered: ‎11-30-2015
Location: PH
Views: 1,850
Message 2 of 3

Re: Edge 15 pink display

Hi akshaysingh000 ,

 

 

Welcome to the forums .

 

First objective is to isolate if it's a hardware issue or a software thing ( fixable via ex. settings change , update video driver or BIOS ) Click here for your user guide.

 

Checking on BIOS (page 9 Turn off and press Novo button ) or One key recovery environment (page 26) , if same pink colors (may be faintly seen) then it's a Hardware issue. (click on highlighted link for steps .

 

Connect to any external display , do you see any discolorations? If everything ok on the external monitors then the software is ok . Again most likely a hardware issue.

 

For Hardware repair:
Check your warranty (US) , If you still have the Best Buy receipt , have it scanned if needed to be updated 
Check if an international warranty is available in your country .

Call tech support  for repair options. 

 

 

If however you have a relative or friend that soon would be visiting US before April , that would be the best option. Just authorize him on your behalf for the repair of the computer.  Otherwise to send the computer to someone in US would also work but I know that shipping would be a bit costly. 

 

Update us on how the display is both on BIOS and external screen . 

Hoping that this would help you decide on this issue. .

 

Regards,



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whf1
Blue Screen Again
Posts: 5
Registered: ‎03-01-2016
Location: AR
Views: 1,277
Message 3 of 3

Re: Edge 15 pink display

I write you directly to shorten the path.

Lenovo 80H1x001US Serial No. ***************

I have the same problem.
Symptom:
1 year of average use
8 first months works well
Ocacionamente pink screen in some opening positions
Permanent pink screen and ghost view of previous screens.
Tests:
With external monitor connected via HDMI, the monitor image is perfect with pink notebook screen and ghosts at the same time.
Given this progression of symptoms, I discard what concerns the update of bios.
I understand by discarding that it is the video cable
I retired and reassembled the RAMs.
Disconnect and reconnect both ends of the video cable.
Tighten and move the video cable into the hinge area.

I refer you:
1.-The notebook bought it refurbished in factory (Morrisvile): could they look for the case and tell me if the repair was dealt with this problem?
2.-What is the spare number that I must order.
3.-On which page you can buy the original part, with international shipping.

 

Thank you in advance

 

Mod's Edit: Serial number removed from public view to protect owner from its unwanted use.

 

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