03-14-2016 08:16 PM - last edited on 03-14-2016 10:35 PM by NateS
When I close my laptop lid for a while, when I open it the display screen does not come on. The only way to get it to come on is to power off and power on.
I talked to Tech Support twice today. The first service agent installed a Video Driver update. This did not resolve the problem. The second agent did a system restore. This did not work either.
Can someone help with this issue, please. Thank you
Once the computer is up and running, it works fine.
Moderator comment: Model, based on recent posting history, added to subject for clarity.
03-15-2016 10:20 AM
Hi LSardou ,
Welcome to the Community Forums.
Initial part was done on updating drivers.
Manage option on closing lid .
Try this option to isolate whether it is the wake on sleep is the issue .
Update us how things go.
03-15-2016 01:25 PM
Thank you for your quick response. I changed the settings to "NEVER" sleep when lid is closed. After doing so, things seem to be working ok.
Will this cause issues if the computer is still running (not in sleep) when the lid is closed?
It seemed as though this issue was happening when the computer was on sleep mode.