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LSardou
Fanfold Paper
Posts: 14
Registered: ‎01-28-2016
Location: Marion, Kansas
Views: 282
Message 1 of 3

Edge 2 15 - Display Screen does not come on

When I close my laptop lid for a while, when I open it the display screen does not come on.  The only way to get it to come on is to power off and power on. 

I talked to Tech Support twice today.  The first service agent installed a Video Driver update.  This did not resolve the problem.  The second agent did a system restore.  This did not work either. 

 

Can someone help with this issue, please.  Thank you

 

Once the computer is up and running, it works fine.

 

 

Moderator comment: Model, based on recent posting history, added to subject for clarity.

Sr Support Specialist
Posts: 8,339
Registered: ‎11-30-2015
Location: PH
Views: 238
Message 2 of 3

Re: Edge 2 15 - Display Screen does not come on

Hi LSardou , 

 

 

Welcome to the Community Forums. 

 

Initial part was done on updating drivers.

For testing purpose would you set power option to high performance instead and advance power setting to set sleep to never specially the hybrid sleep

Manage option on closing lid . 

 

Try this option to isolate whether it is the wake on sleep is the issue . 

 

Update us how things go.

 

Regards

 



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LSardou
Fanfold Paper
Posts: 14
Registered: ‎01-28-2016
Location: Marion, Kansas
Views: 227
Message 3 of 3

Re: Edge 2 15 - Display Screen does not come on

Thank you for your quick response.  I changed the settings to "NEVER" sleep when lid is closed.  After doing so, things seem to be working ok. 

 

Will this cause issues if the computer is still running (not in sleep) when the lid is closed?

 

It seemed as though this issue was happening when the computer was on sleep mode. 

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