03-10-2017 10:30 PM
What will happen is that I will will be using the laptop with or without the charger cable plugged in and the screen will randomly go black. The keyboard will stay lit up but none of the buttons pressed with change this black scrren state. I even have tried turning off the keybaord blacklights but the whole keybaord becomes unresponsive. It doesn't atter if I close and reopen the laptop or leave it there for minutes or hours I have tested it out. It will just stay in that state until the battery runs out. What I have to do in these situations is hold the power button for it to completely shut off and then turn it back on, only for it to do the same thing. I have timed it. It's very random. Sometimes it does it after a few hours of using it, sometimes after a few minutes.
A few months ago I live chatted with someone who suggested some edits, such as completely turning off sleep and the screensaver but that didn't help. They also suggested that I follow their instruction and download an install certain drivers but that didn't stop the problem either.
I do believe this started right after a windows update a few days after purchase. I've had this laptop for a year and the random black screens happen very frequently now; everyday, multiple times a day.
I'm attending graduate school and you can imagine how annoying it is to be in the middle of class or writing a paper eat home and for this to happen.
I'd appreciate any help you can give me. I love this laptop.
03-13-2017 07:16 AM
Thank you for using the Lenovo forum
What i suggest is installing the chipset driver if you have not laready, if that does not work try a factory reset. This will deleate all data on the device so please back everything up but this will rulke out any software issues with the unit.
If these steps do not work or you would like more info on this issue you can call your local Lenovo support line. Below is the link to the phone list where you can find these numbers
Hope this help you and let us know how you get on
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06-04-2018 10:12 PM
i have to turn the power on window off and that make it work the bad about it you can get to the display on setting on less you turn the power back on go into run type (msconfig)then go to services find power and uncheck restart computer it will last more then 5 hour plug in and on battery 3or 4 hour