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LenovoUserBest
Paper Tape
Posts: 1
Registered: ‎09-21-2016
Location: US
Views: 310
Message 1 of 2

Edge 2 keyboard stopped working

I've only had my Edge 2 for about two month and now the keyboard doesn't work.  I don't know if this provides a clue, but if I have the cursor in notepad and press the ctrl key, a time/date stamp appears.  If I press the 4 or 5 key, the find window opens.  Pressing the "Num Lock" acts like a tab, moving the cursor a number of spaces to the right.  The function key "Fn" results in a tilde or accent mark in notepad.

 

Any suggestions on how to fix this?  Thanks in advance.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 237
Message 2 of 2

Re: Edge 2 keyboard stopped working

Hi there, Best          -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Did you check in safe mode?

 

Perform the below steps:

1)     Completely shut down the machine.

2)     Remove the Battery.

3)     Remove the Charger / AC Adaptor.

4)     Press and Hold on the Power Button for 20 continues Seconds.

5)     Connect the Charger / AC Adaptor.

6)     Press and Hold on the Power Button for 10 continues Seconds.

 

Also, does the external keyboard produce the same problem?

 

Update us how it goes.

 

 

 

 

Regards,

 

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