Flex 10 touch screen becomes unresponsive after 10-15 mins !

[swayzak]

Hi

I purchased the Flex 10 netbook a couple of weeks ago, and really like it.

Within a day or 2 of purchase I updated it to Win 8.1 (the vendor said it was compatible).

However the touchscreen becomes completely unresponsive after about 10 - 15 mins of routine activity. The only way to regain function is to reboot.

It's very annoying ! I have updated to most recent drivers from Lenovo site but to no avail.

I only have a very limited selection of software installed (Chrome, Firefox, Logitech Media Server, Foobar2000, LastFM desktop client & Open Office 4.01).

Maybe this model is not compatible with Win 8.1 ?

Can anyone advise me here ?

It would be a real pain to have to RMA this as it's otherwise a great little netbook, and perfect as a low power music server for my Logitech Squeezebox players.

Thanks

[fredbarbarossa]

I also have this issue where the touchscreen stops working after some usage, reboot helps so I guess it must be a driver issue. I also upgraded the machine to windows 8.1. I have been thinking to upgrade all available drivers so far I have only upgraded the wireless adapter driver.

I tried to get Miracast (wireless display) to work and I did get it to work. I have also noticed that the screen starts to blink sometimes after using netflix and exiting.

-Tom

[zack25]

Go to device manager (you can search it using charm) and click the Human Interface Device. Look for HID-compliant touch screen and click on it. Click on the Power Management tab and uncheck Allow the computer to turn off the device to save power.

Hope it works.

[swayzak]

Thanks for the suggestion.

Unfortunately the "Allow the computer to turn off the device to save power" box is empty, and greyed out. So no option to change it anyway.

[fredbarbarossa]

I haven't noticed the issue since I changed the power settings to high performance.

I have to keep monitoring but hoping for the best. I disabled the sleep mode also.

-Tom

[swayzak]

Thanks

I'm fed up trying to sort this out, when the touch screen should just "work".

Getting a refund and will look for another model.

[zack25]

Can you uncheck the UMDF HID minidriver device. It is under Lenovo Vhid Device. under the power management tab as well.

[jonas_hendrickx]

Have you tried contacting support? Perhaps it's a hardware issue.

[softybg]

Hi all! I got an Ideapad Flex 10 (Win 8.1) a week ago and I found that the touchscreen becomes completely unresponsive after about 10 - 15 mins of routine activity. My touchscreen freezes and I have to restart my laptop with the mouse to solve the problem. Does anyone know how to solve this problem with certain? I like this laptop but I’m thinking to return it because I don’t expect this kind of issues with a new PC. Any suggestions?

[Kumara]

Hi,

I just bought Lenovo Flex 10 a month ago. After upgrade my OS from Win8 to Win8.1. When using for 15 minutes or 30 minutes, the touchscreen stop working/not respond.

After restart my laptop, the touchscreeen can normal again, but just for 30 minutes happen again.

I am using the latest drivers updates.

Anybody can help?

Moderator Note; subject edited; post merged in