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iJohnnyCash
Ctrl-Alt-Del
Posts: 11
Registered: ‎12-08-2019
Location: CY
Views: 190
Message 1 of 6

[Flex 14API] keystroke bug

I was very happy with this machine. Enough power, cute design and fancy features like the 2-in-1 or the pencil thing. Until ctrl buttons send their kisses Smiley Tongue

 

I received less than ten days before, but it was enough to see a stupid dysfunctionality. Sometimes I press ctrl buttons, and the OS doesn't receive any stroke, even if I press it again and again. I'm the left-ctrl guy, so I notice this little ghost much more often to the left-ctrl, but it happens to the right as well.

 

Is not exist any specific workflow which I can "un-crush" the ctrl-keystroke-unsent phenomenon, as well is not exist any workflow when exactly it happens. Sometimes it stopped to be crushed, when I pressed three or six times. Sometimes it enough to push the right ctrl or pushed for a different angel.

 

Of course, I google-it. I found some very sad stories. Someone cut 2mm the keyboard-to-motherboard (link or link #2), someone found a G-spot on the laptop, and when someone presses it the dead keystrokes come to life again (link).

 

For me, it is not very easy to send it back. I live in Cyprus; I bought it from amazon.com. I paid more than 100 dollars in import and shipping fees. I also purchased a glass-protector for the display (30 dollars)... so Lenovo I love you too!

 

My plans are first to try to change the left ctrl-key with fn. Maybe to try to found to the ebay another keyboard part and replace it by myself. Maybe to the pray to the bits gods to stop this... I dont know. I know that Lenovo should do his job better ^^

iJohnnyCash
Ctrl-Alt-Del
Posts: 11
Registered: ‎12-08-2019
Location: CY
Views: 175
Message 2 of 6

Re: [Flex 14API] keystroke bug

If I decide to repair by myself, how should I think to choose the right part to order? For example, one of these would be a decent attempt? https://www.ebay.co.uk/itm/264467383104 or https://www.ipc-computer.de/notebook-ersatzteile/tastaturen/-5cb0s17349
iJohnnyCash
Ctrl-Alt-Del
Posts: 11
Registered: ‎12-08-2019
Location: CY
Views: 142
Message 3 of 6

Re: [Flex 14API] keystroke bug

I tried also ubuntu live usb.

The problem appears also, so its 100% hardware.

Support Specialist
Posts: 479
Registered: ‎11-04-2019
Location: PH
Views: 120
Message 4 of 6

Re: [Flex 14API] keystroke bug

Hi @iJohnnyCash

 

Welcome to Community Forums!

 

When was the last time that it worked without any problem?

 

Let's try this steps:

Fix 1:

  • Go to Device Manager
  • Look for keyboard
  • Uninstall Driver for keyboard
  • Reboot computer.

Fix 2: Perform System Restore  to revert your computer to a previous point in time before the problem occurred ( perform back up of your important stuff if necessary.

 

To customize the Keys function on your Keyboard. Click here for the related thread about it.

 

Hope this help answer your query.

 

Regards​

 

 

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iJohnnyCash
Ctrl-Alt-Del
Posts: 11
Registered: ‎12-08-2019
Location: CY
Views: 108
Message 5 of 6

Re: [Flex 14API] keystroke bug

As I said I also tested it with a ubuntu usb live. A totally different OS with his own drivers.

@Jhay02_Lenovo what makes you think that the fix1 will solve that?

 


@Jhay02_Lenovo

To customize the Keys function on your Keyboard. Click here for the related thread about it.

That link is broken!

Support Specialist
Posts: 479
Registered: ‎11-04-2019
Location: PH
Views: 95
Message 6 of 6

Re: [Flex 14API] keystroke bug

Hi @iJohnnyCash

 

1. Download KeyTweak 2.3 -install it. It's free.  It's a remapping / reassigning software for keyboards.

2. Open KeyTweak.exe (I use the Cortana search to find it).

3. On the app screen you'll see a small keyboard that's not exactly the same as what you have, but just tap the key "83"

4. In the drop-down menu "Choose New Remapping" select Right-Shift.

5. Click the "Remap Key" button.  Then Apply. 

 

Let us know how it goes 

 

Regards​

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